does this mean that the buyer is getting a refund?

[paladin7378]

eBay listings removed - unauthorized user of buyer or bidder account

Hello paladin7378,

We had to cancel bids and purchases on the following item(s) for the buyer, ---, because they were made without the account owner's permission:
----------------------------------------


Please note that we're working with the account owner to prevent any additional unauthorized activity.

All associated fees have been credited to your account. In these situations, we'll credit the final value fee for removed listings won by this buyer, and also the insertion fee if it was a single-quantity listing.
- We have credited all associated fees except for the final value fee for your listing(s).

We’ve also made it easy to relist your item if it was removed. Although the item is no longer available in search listings, you will find it in the “Sold” section of My eBay. For more information, please visit:
http://pages.ebay.com/help/sell/relist.html

--Selling tip--
To help you avoid this situation in the future, consider setting a Buy It Now price and requiring buyers to make an immediate payment. For more information on immediate payments, visit:
http://pages.ebay.com/help/pay/require-immediate-payment.html

We also recommend you take the following actions if this buyer won the item:
- If you haven't received payment, don't complete the sale or send the item to the buyer.
- Don't communicate with the buyer directly.
- Verify any payments you've been notified of by logging in to your PayPal account (or other online payment service).
- If the buyer requests refunds or additional payments, don't send any money without contacting eBay first.
- If you've already sent the item, try contacting the shipping carrier to find out if you can stop shipment.

If you have any concerns or questions, click "Help & Contact" at the top of most eBay pages.

We're sorry for any inconvenience, and we thank you for your patience and cooperation.

Thanks,

eBay 

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

[threshold.sales.group]

Did you already ship the item? 

[ted_200]

Generally, yes, if there was an unauthorized payment, the account holder will be getting a refund.  But you are supposed to be protected against that, which is why they've told you to NOT refund, and why they've said you won't get the FVF refunded. 

They are HOPING you can get the item back somehow, because then you will have to cover the refund (since you're not out the item, and therefore do not need to be protected). 

But there's another topic here where they've hung an unauthorized use chargeback on the seller, despite the seller having provided the required proof of shipment, so it's hard to say anything definitively here anymore...

ETA: If you haven't shipped it, don't.

[d-k_treasures]

All associated fees have been credited to your account. In these situations, we'll credit the final value fee for removed listings won by this buyer, and also the insertion fee if it was a single-quantity listing.
- We have credited all associated fees except for the final value fee for your listing(s).

What's wrong with this picture?

And how will BIN w/IPR help if it's someone using a stolen CC or PP account?

[odditiesandantiquities1]

I received the same message a while back. A customer in Hawai. He paid I shipped. All went well. 

[ted_200]

---

@d-k_treasures wrote:

All associated fees have been credited to your account. In these situations, we'll credit the final value fee for removed listings won by this buyer, and also the insertion fee if it was a single-quantity listing.
- We have credited all associated fees except for the final value fee for your listing(s).

What's wrong with this picture?

And how will BIN w/IPR help if it's someone using a stolen CC or PP account?

---

Everything.

It won't.  But eBay really likes it!