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customer service currently closed???

I am trying to contact customer service, this is what I get,

Customer Service
Have us Call you
Sorry, we're currently closed. Please contact us during our normal business hours:
Monday to Friday 9:00 am to 6:00 pm

I am calling during normal hours! Like everybody else they must be short on employees.
So frustrating.

Message 1 of 7
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6 REPLIES 6

customer service currently closed???

Where did you get the number to call? 

I'm guessing it's a number you found in a Google search and if so, you aren't calling ebay. 

 

Consider it a good thing that they're "closed" because you might have given your personal information and login info to a scammer. 

 

To contact ebay, go to Help & Contact at the top of the page, scroll down to "Need more help?" and click.  

 

albertabrightalberta
Volunteer Community Mentor

Message 2 of 7
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customer service currently closed???

The customer service that you are trying to contact is staffed with contract workers that read from a manual. They really have no option to help you and are more likely to mislead you that help you. 

 

Perhaps you have a question that can be answered by one of the very knowledgeable sellers that roam the halls of this forum? 

 

Message 3 of 7
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customer service currently closed???

I didn't call, I asked that they call me . Thats when the message was generated they were closed. 

Message 4 of 7
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customer service currently closed???

Also keep in mind that they are California on PST.

You can request a call back from this link:
https://www.ebay.com/help/contact_us?id=4002&st=10


You can also reach them on Twitter: https://twitter.com/askebay?lang=en
https://www.facebook.com/eBay/
Chat assistant: https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

 


I am not an eBay employee. I'm a US eBay Community Mentor.


Message 5 of 7
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customer service currently closed???


@shinglegrl wrote:

I didn't call, I asked that they call me . Thats when the message was generated they were closed. 


That's good! I thought you'd called them. 

 

Their hours are pacific time. 

 

 

albertabrightalberta
Volunteer Community Mentor

Message 6 of 7
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customer service currently closed???

@shinglegrl 

 

You're spinning your wheels trying to get help and assistance from Ebays CS.

 

Reach out on social media as others have advised:

 

https://www.facebook.com/eBay/

 

 

These are US customer service agents who are actually employed by ebay.  The one's Ebay supplies us with are outsourced contract labor, located overseas.  They have no knowledge of selling on Ebay.  They read from scripts and as others have pointed out, give out false or incorrect info to move you along.  They don't care about your problems because it's not their problem.  

 

There have been many positive posts here on the forum with their ability to be helpful.

 

Good luck and hope you get your issues resolved.  

Message 7 of 7
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