cancelling a listing

[Anonymous]

I've been trying to cancel a listing for two weeks now and I keep getting offers.  I cannot figure out how to cancel on you web site.  I Plug in my item number  185817180023 and it doesn't recognize it.  I keep getting offers and now there's a dispute.  HELP!!

[mtgraves7984]

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@Anonymous wrote:

How do I refund  buyer?  I don’t have any money from them!  

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@Anonymous 

When you do what I advised upthread, eBay will automatically refund from your funds on hold. You'll only be out the $.30 Transaction Fee... make sure you have a payment method on file for the $.30. Easy peasy. Good luck.

[dirk12955]

1)  Seller hub

2)  See all orders

3)  Find the order

4)  Click the drop down menu

5)  Click cancel order

6)  Click select

7)  Click Out of stock

[hartungcards]

Generally speaking, it's a really bad idea to give away something after you've sold it to somebody.

[simba6]

Yes I'm here.

[mtgraves7984]

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@simba6 wrote:

Yes I'm here.

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@simba6 

But where were you between 8:05 and 8:08? 🤔

[dirk12955]

Wait,  8:05 to 8:08 is when the dog didn't bark!    

[Anonymous]

I really appreciate your help.  I click on the "respond to dispute link" and all I get are two choices, of which neither choice is applicable.   1:  Challenge the dispute by proof of delivery and 2:  Accept the dispute and auithorize them to take the funds out of my account.  Neither of these responses apply to this and there is no where to go from there.  

I tried to follow Dirks step by step but I can't even find the "Sellers Hub"  How do I get there for starters?   

[hartungcards]

I believe, from what you've told us, that choice #2 is quite applicable here.

[dirk12955]

I'm not clear as to whether the buyer has ever paid.

[Anonymous]

I haven't received any money so How can I refund money I don't have?  

[albertabrightalberta]

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@mtgraves7984 wrote:

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@Anonymous wrote:

How do I refund  buyer?  I don’t have any money from them!  

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@Anonymous 

When you do what I advised upthread, eBay will automatically refund from your funds on hold. You'll only be out the $.30 Transaction Fee... make sure you have a payment method on file for the $.30. Easy peasy. Good luck.

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Slight correction to @mtgraves7984 's post. I believe that if the full amount of the refund isn't available to send to the buyer as a refund, ebay will go to your backup funding source for the entire amount. I don't think they split refunds. 

[albertabrightalberta]

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@Anonymous wrote:

 2:  Accept the dispute and auithorize them to take the funds out of my account.  Neither of these responses apply to this and there is no where to go from there.  

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This is what you need to do. The funds ARE in your account but just aren't available to new sellers immediately. 

Click on "accept the dispute" and refund the buyer. 

[kensgiftshop]

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@Anonymous wrote:

I really appreciate your help.  I click on the "respond to dispute link" and all I get are two choices, of which neither choice is applicable.   1:  Challenge the dispute by proof of delivery and 2:  Accept the dispute and auithorize them to take the funds out of my account.  Neither of these responses apply to this and there is no where to go from there.  

I tried to follow Dirks step by step but I can't even find the "Sellers Hub"  How do I get there for starters?   

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Sounds like they went to their credit card.

Accept the dispute and refund the buyer.

[kensgiftshop]

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@Anonymous wrote:

I haven't received any money so How can I refund money I don't have?  

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The buyers payment is in your MP account.

[hartungcards]

If the buyer never paid, then there's no dispute to be responded to.  Maybe the OP should have cleared that up sometime between 8:05 and 8:08.