buyer returned item without packaging and said so in ebay messages

[repli-19]

I had a buyer who returned an item claiming it was "not as described." I paid their return shipping and received it back without a box today. When I asked him about it he replied "the box was thrown away when opening." Is there anything that can be done? I'm not sure how this is even fair. 

[mtgraves7984]

Nothing can be done besides to issue the refund, if it shows delivered to you. 'Fair' doesn't really apply. Hang in there...

[repli-19]

so a buyer can put in writing that they sent an item back without all contents and that's fine? Interesting.

[wastingtime101]

• You would have some options if you offered Free Returns.
• You would have some options if you were a Top Rated Seller with a 30 day returns policy.

Do either of those situations apply here? We can't check since you're posting with your buying ID.

[repli-19]

I didn't offer returns. I was a top rated seller. 

[kensgiftshop]

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@repli-19 wrote:

so a buyer can put in writing that they sent an item back without all contents and that's fine? Interesting.

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Yes on an INAD.

If it was a remorse return, it would be different.

[mtgraves7984]

I don't see that you're a TRS (under this ID), and I can't see the listing... was it possibly sold under another ID?

There are deductions that can  be made for refunds if you are a TRS offering 30-Day Returns (or better), or if you offered 'Free Returns'. Should one of those be your case, you can make a deduction relative to what the missing box did to the value of your item.

Note: I just read your last post... 'No Returns' gives you no leeway.

[wastingtime101]

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@repli-19 wrote:

I didn't offer returns. I was a top rated seller. 

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Then you have no options to send a partial refund instead of a full refund.

Report the buyer here.

[racelabperformance]

At least you got the item back. Ebay gave my customer the item and the money.  Ebay is not for sellers.