buyer opened a return request "doesn't seem authentic" and then never returned item

[coldwa-55]

I had a buyer recently open a return request "doesn't seem authentic" they selected. I approved the return as soon as I got it and provided a label. Under the case information it says "If the buyer doesn't send the item back by Mar 12 we may close this return." It's past that date now. What do I do at this point? 

[onlinecentral]

Returns-Buyer Had Til 3-2 to Return,Not Sent Back Yet,How Long Will This Go On?

https://community.ebay.com/t5/Selling/Returns-Buyer-Had-Til-3-2-to-Return-Not-Sent-Back-Yet-How-Long...

[kensgiftshop]

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@coldwa-55 

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Call CS and have them close the return.

[cream_couture]

I second - call customer service and have them close the return.