@gramsytown wrote:
Hello eBay community, my account was permanently restricted from eBay due to submitting "invalid" documents. Initially I received an MC011 restriction [Because I was getting a ton of sales on a listing more than usual] so I can verify myself in order to restore my account. Days later it was determined as invalid for whatever reason it was, I submitted my bank statement and my ID.
I noted to eBay when submitting these documents that I LEGALLY changed my name in 2017 so my ID name and bank statement name did not match - since I had this bank account before 2017. So when they denied me I tried again CLEARLY stating this once more [Even displaying that the account number and everything is a perfect match] . Days later I get an email back saying "Your eBay Account has been permanently restricted".
What exactly have I done to deserve this treatment? I was getting ready to take eBay seriously as one of my main income streams and now it got crushed for absolutely no reason in a matter of days. Why didn't they just get back to me on something to proof it even further? Instead they just jumped into conclusions that I was probably using someone else's identity.
After this occurred - a representative told me to submit the documents again on the MC011 message I got but I don't know if this will do anything because these are two different suspensions that happened days apart.
If there's any advice/help I can do to get this account back let me know, this was handled unfairly and I was done wrong.
Everyone is treated the exact same way for this problem.
Ebay denied you because they have a CLEAR policy on the names matching 100%. Your notes about why it does not match will not make any difference no matter how many times you tell them.
You should have FIXED the problem and the resubmitted your information. There is no use in just resubmitting the very same thin over and over. That is why you got denied.
Lift your left leg at midnight to start off on the right foot. Happy new Year!
