Wrong return address on shipment label
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‎06-29-2022 02:29 PM
I just taped my printed shipping label to the box and noticed a number is off on my return address... however, I read that I can fix it in My ebay > Account > Addresses, but there's no existing Return address; it has an "Add" button instead of an "Edit" button.
Return address
Your main return addresses where buyers can return their items to.
I don't know where it's getting the return address from.
Where does it get the return address if I don't already have one specified?
Wrong return address on shipment label
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‎06-29-2022 02:31 PM - edited ‎06-29-2022 02:32 PM
Silly question... but is your 'Registration' address correct, or does it match the return (incorrect) address you see?
Wrong return address on shipment label
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‎06-29-2022 02:34 PM
The Registration one was correct... are you saying that's where the Return address defaults from?
I noticed some of the other addresses had the wrong number too... so I just added/updated all of them.
Wrong return address on shipment label
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‎06-29-2022 02:47 PM - edited ‎06-29-2022 02:51 PM
It's on the page where you print a shipping label @daveller. Go to the address page in your account and add a return address and check the ship-from address because that's the one in question here. After that, the next time you print a label, before you click purchase click the edit button next to the ship-from address to make sure it's correct.
Wrong return address on shipment label
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‎06-29-2022 02:52 PM
@daveller wrote:The Registration one was correct... are you saying that's where the Return address defaults from?
I noticed some of the other addresses had the wrong number too... so I just added/updated all of them.
I have no idea where the bad one defaulted from. (That's why I qualified mine as a "silly question"... I truly didn't know.)
Good idea to have laid a hand on 'em all, though. You done good. 🙌
Wrong return address on shipment label
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‎06-29-2022 02:54 PM - edited ‎06-29-2022 02:56 PM
... edited because my reply was to a now-deleted comment ...
Wrong return address on shipment label
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‎06-29-2022 02:59 PM
@daveller wrote:my question wasn't about the address being wrong anyway, but where the Return address gets its default from, which I don't think has been answered yet
Yes, I understood. To make my above post more clear, it's pulling your ship from address on this page.
As I said above, since you did not have a return address entered on your profile settings, it's the ship from address, not the return address that's in question. So update the ship from address on that page (and add a return address for good measure), then as I said above - double-check on the page where you purchase the shipping label to make sure the change "took."
