eBay

rnsd_kicks · ‎05-12-2019

So the buyer opened a PayPal dispute with me and loss. PayPal decided in my favor. I wondering what could possibly happen now. Can the buyer still open an eBay dispute against me and I lose? What if the buyer does a chargeback through their credit card company? I don’t think you can tell if the buyer paid with funds from their a PayPal balance or CC. Should I be worried that the money can still be removed? Does PayPal Seller Protection protect me from eBay’s and the credit card company’s discussions?

sunnysouth1 · ‎05-12-2019

Once a PayPal case is opened the buyer can't go back and file with eBay.

It's possible the buyer can attempt a chargeback through their card company so that's the only concern you should have.

I am not an eBay employee. I'm a US eBay Community Mentor.
Sunny

rnsd_kicks · ‎05-12-2019

Ahhh, gotcha. I read up how buyers lose an eBay dispute and then open up a PayPal dispute. So I guess you can do eBay dispute > PayPal dispute but can’t do PayPal > eBay dispute. Is that right?

Does the PayPal seller protection protect me at all from credit card chargeback? I assume it should?

sunnysouth1 · ‎05-12-2019

Yes, that's right.

As for PayPal protecting you from a chargeback they didn't protect me. Of course, this was years ago. I'm not sure what PayPal's policy is on this now. Maybe someone will come along who knows about this.

I am not an eBay employee. I'm a US eBay Community Mentor.
Sunny

myangelandmyprincess · ‎05-12-2019

Whether PayPal protects you against a cc chargeback depends on the reason for the chargeback. If it's for not as described no they won't. For INR if it shows delivered the address on the transaction yes. For unauthorized if it shows shipped to the address on the transaction yes

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

dqdnvwe0 · ‎05-12-2019

@rnsd_kicks wrote:
Ahhh, gotcha. I read up how buyers lose an eBay dispute and then open up a PayPal dispute. So I guess you can do eBay dispute > PayPal dispute but can’t do PayPal > eBay dispute. Is that right?

Does the PayPal seller protection protect me at all from credit card chargeback? I assume it should?

In the case of a chargeback Paypal simply acts as the intermediary in this case probably best described as the "middle man who passes the buck."

They receive the chargeback information from the cc company (ccc), they then forward this to you which also requests some information and there exists a time limit.

Your response within that time limit provided with said requested information will simply be passed on to the ccc by Paypal, and here is how I understand the decision-making process works:

Should the ccc 'accept' the response as legitimate it will then decline the chargeback, this information will be passed through paypal to you... You may think erroneously that Paypal stood up for you, however it is simply the ccc decided to not go through with the chargeback.

Should you not respond within the time limit OR should the ccc find the response to fall under 'invalid reasons' it will then move forward with the chargeback, this result will also pass "through" Paypal to you, and it may seem as if Paypal "lost" their argument but they did not mostly because they never argued with the ccc.

In conclusion, the way it works is if Paypal has to pay back the money they take it from you, and if they do not then you do not. I do not believe that Paypal will "fight" or do anything else in ways of "standing up for" or any of that sort for you, rather they simply stand between you and the ccc as stated purely as an intermediary.

robot-hands · ‎05-12-2019

@myangelandmyprincess wrote:
Whether PayPal protects you against a cc chargeback depends on the reason for the chargeback. If it's for not as described no they won't.

That would entirely depend on why paypal found in the sellers favor.

Don't forget the buyer can appeal the paypal decision.

There are many, many bites of this apple.

myangelandmyprincess · ‎05-12-2019

@robot-hands wrote:
@myangelandmyprincess wrote:
Whether PayPal protects you against a cc chargeback depends on the reason for the chargeback. If it's for not as described no they won't.
That would entirely depend on why paypal found in the sellers favor.

Don't forget the buyer can appeal the paypal decision.

There are many, many bites of this apple.

If the seller won most likely in some way they already qualified for protection...such as in INR showing delivered. If it was not as described I'd say they just got lucky....either way the rules of protction for cc chargebacks that I outlined remain the same

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

robot-hands · ‎05-12-2019

@myangelandmyprincess wrote:
@robot-hands wrote:
@myangelandmyprincess wrote:
Whether PayPal protects you against a cc chargeback depends on the reason for the chargeback. If it's for not as described no they won't.
That would entirely depend on why paypal found in the sellers favor.

Don't forget the buyer can appeal the paypal decision.

There are many, many bites of this apple.
If the seller won most likely in some way they already qualified for protection...such as in INR showing delivered. If it was not as described I'd say they just got lucky....either way the rules of protection for cc chargebacks that I outlined remain the same

Thanks for agreeing with me. You can thumb me, you don't have to post.

myangelandmyprincess · ‎05-12-2019

@robot-hands wrote:
@myangelandmyprincess wrote:
@robot-hands wrote:
@myangelandmyprincess wrote:
Whether PayPal protects you against a cc chargeback depends on the reason for the chargeback. If it's for not as described no they won't.
That would entirely depend on why paypal found in the sellers favor.

Don't forget the buyer can appeal the paypal decision.

There are many, many bites of this apple.
If the seller won most likely in some way they already qualified for protection...such as in INR showing delivered. If it was not as described I'd say they just got lucky....either way the rules of protection for cc chargebacks that I outlined remain the same
Thanks for agreeing with me. You can thumb me, you don't have to post.

The problem was your post Was cryptic and only confused me at what you were trying to say. I also didn't want the op to be confused by it as my original post was accurate of PayPal policies. So I was clarifying my original post into more detail. If my clarification is all you meant as well then I guess i could give this same last response by you to you...Or we could just discuss this without the need for such statements

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

jeannicho22 · ‎05-12-2019

@robot-hands wrote:
@myangelandmyprincess wrote:
@robot-hands wrote:
@myangelandmyprincess wrote:
Whether PayPal protects you against a cc chargeback depends on the reason for the chargeback. If it's for not as described no they won't.
That would entirely depend on why paypal found in the sellers favor.

Don't forget the buyer can appeal the paypal decision.

There are many, many bites of this apple.
If the seller won most likely in some way they already qualified for protection...such as in INR showing delivered. If it was not as described I'd say they just got lucky....either way the rules of protection for cc chargebacks that I outlined remain the same
Thanks for agreeing with me. You can thumb me, you don't have to post.

OK, I get it, one person feels that they got there first and should get the thumbs up, but isn't the key for the OP to get the information they need no matter how many times the same opinion gets posted? Plus, if only one person posts some information, how is the OP to know that they know of what they speak? I see so much misinformation on this board that a consensus post is almost necessary. Members need not tell other members if and when to post.... And I mean that in a hypothetical "need" only.

jeannicho22 · ‎05-12-2019

@jeannicho22 wrote:
@robot-hands wrote:
@myangelandmyprincess wrote:
@robot-hands wrote:
@myangelandmyprincess wrote:
Whether PayPal protects you against a cc chargeback depends on the reason for the chargeback. If it's for not as described no they won't.
That would entirely depend on why paypal found in the sellers favor.

Don't forget the buyer can appeal the paypal decision.

There are many, many bites of this apple.
If the seller won most likely in some way they already qualified for protection...such as in INR showing delivered. If it was not as described I'd say they just got lucky....either way the rules of protection for cc chargebacks that I outlined remain the same
Thanks for agreeing with me. You can thumb me, you don't have to post.

OK, I get it, one person feels that they got there first and should get the thumbs up, but isn't the key for the OP to get the information they need no matter how many times the same opinion gets posted? Plus, if only one person posts some information, how is the OP to know that they know of what they speak? I see so much misinformation on this board that a consensus post is almost necessary. Members need not tell other members if and when to post.... And I mean that in a hypothetical "need" only.

BTW, often times after I post, the very next or a couple down the line I will see a post that is an identical version of what I posted with the words or sentences scrambled around in another order. I guess my initial reaction is... Hey, I think I just said this exact thing, but then I think and moment and decide to post.... "Great information", and give the poster a thumbs up. Hey, imitation is the best form of flattery and it was great information or I wouldn't have posted it.

myangelandmyprincess · ‎05-12-2019

@jeannicho22 wrote:
@robot-hands wrote:
@myangelandmyprincess wrote:
@robot-hands wrote:
@myangelandmyprincess wrote:
Whether PayPal protects you against a cc chargeback depends on the reason for the chargeback. If it's for not as described no they won't.
That would entirely depend on why paypal found in the sellers favor.

Don't forget the buyer can appeal the paypal decision.

There are many, many bites of this apple.
If the seller won most likely in some way they already qualified for protection...such as in INR showing delivered. If it was not as described I'd say they just got lucky....either way the rules of protection for cc chargebacks that I outlined remain the same
Thanks for agreeing with me. You can thumb me, you don't have to post.

OK, I get it, one person feels that they got there first and should get the thumbs up, but isn't the key for the OP to get the information they need no matter how many times the same opinion gets posted? Plus, if only one person posts some information, how is the OP to know that they know of what they speak? I see so much misinformation on this board that a consensus post is almost necessary. Members need not tell other members if and when to post.... And I mean that in a hypothetical "need" only.

I don't think that was the issue. I think they thought I was arguing with them but I was just clarifying my initial post because their response didn't really explain itself I couldn't tell if they were agreeing with me or not Based on their response to my clarification they were but seemed to try to insult that I responded agreeing so I'm still confused and the only conclusion I came up with is they think I'm arguing.

Anyhow the op didn't say what kind of case it was in PayPal that they won and it really depends on what kind of case we are dealing with.

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

jeannicho22 · ‎05-12-2019

@myangelandmyprincess wrote:
@jeannicho22 wrote:
@robot-hands wrote:
@myangelandmyprincess wrote:
@robot-hands wrote:
@myangelandmyprincess wrote:
Whether PayPal protects you against a cc chargeback depends on the reason for the chargeback. If it's for not as described no they won't.
That would entirely depend on why paypal found in the sellers favor.

Don't forget the buyer can appeal the paypal decision.

There are many, many bites of this apple.
If the seller won most likely in some way they already qualified for protection...such as in INR showing delivered. If it was not as described I'd say they just got lucky....either way the rules of protection for cc chargebacks that I outlined remain the same
Thanks for agreeing with me. You can thumb me, you don't have to post.

OK, I get it, one person feels that they got there first and should get the thumbs up, but isn't the key for the OP to get the information they need no matter how many times the same opinion gets posted? Plus, if only one person posts some information, how is the OP to know that they know of what they speak? I see so much misinformation on this board that a consensus post is almost necessary. Members need not tell other members if and when to post.... And I mean that in a hypothetical "need" only.
I don't think that was the issue. I think they thought I was arguing with them but I was just clarifying my initial post because their response didn't really explain itself I couldn't tell if they were agreeing with me or not Based on their response to my clarification they were but seemed to try to insult that I responded agreeing so I'm still confused and the only conclusion I came up with is they think I'm arguing.

Anyhow the op didn't say what kind of case it was in PayPal that they won and it really depends on what kind of case we are dealing with.

Who really knows. Regardless, members don't get to tell other members what and when to post or when to give a thumbs up.

jeannicho22 · ‎05-12-2019

@jeannicho22 wrote:
@myangelandmyprincess wrote:
@jeannicho22 wrote:
@robot-hands wrote:
@myangelandmyprincess wrote:
@robot-hands wrote:
@myangelandmyprincess wrote:
Whether PayPal protects you against a cc chargeback depends on the reason for the chargeback. If it's for not as described no they won't.
That would entirely depend on why paypal found in the sellers favor.

Don't forget the buyer can appeal the paypal decision.

There are many, many bites of this apple.
If the seller won most likely in some way they already qualified for protection...such as in INR showing delivered. If it was not as described I'd say they just got lucky....either way the rules of protection for cc chargebacks that I outlined remain the same
Thanks for agreeing with me. You can thumb me, you don't have to post.

OK, I get it, one person feels that they got there first and should get the thumbs up, but isn't the key for the OP to get the information they need no matter how many times the same opinion gets posted? Plus, if only one person posts some information, how is the OP to know that they know of what they speak? I see so much misinformation on this board that a consensus post is almost necessary. Members need not tell other members if and when to post.... And I mean that in a hypothetical "need" only.
I don't think that was the issue. I think they thought I was arguing with them but I was just clarifying my initial post because their response didn't really explain itself I couldn't tell if they were agreeing with me or not Based on their response to my clarification they were but seemed to try to insult that I responded agreeing so I'm still confused and the only conclusion I came up with is they think I'm arguing.

Anyhow the op didn't say what kind of case it was in PayPal that they won and it really depends on what kind of case we are dealing with.
Who really knows. Regardless, members don't get to tell other members what and when to post or when to give a thumbs up.