They do, but you have to dig for it a bit. It's topic driven. Here are three pics that lead you to it based on questions regarding receiving payouts. You can probably use this path for any topic as the CS people seem to be open to helping with any situation.
Scroll to the bottom for the "contact us" option
That opens the chat bot. There you have the option to contact an agent. They will call you or you can call them.
