eBay

pfoasafehaven · ‎05-11-2022

I've been a seller for 13 years, sold over 4,000 products and never had a single negative feedback until one buyer who NEVER CONTACTED ME to alert me to a problem posted my first ever negative feedback. There was apparently a defect in a DVD he bought, something I would have resolved by sending a 100 percent refund (including shipping) and would have told him to keep, give away or throw away the item. But I never got that opportunity because him simply chose to go negative. I even contacted him thereafter to tell him I what I would have done to resolve the issue and offered to resolve it still but he has never responded directly to me at all. Seems he prefers to be the only damage to a 13 year, 100 percent positive feedback record.

Does anyone agree with me that negative feedback should not be allowed if the buyer hasn't reached out to the seller for a resolution first? I've already contacted eBay customer service but they seem to be oblivious to this as being an issue that sellers shouldn't have to deal with.

wastingtime101 · ‎05-11-2022

There are some policies where an automatic removal of neg FB would kick in, but such policies wouldn't apply to your account.

Example: A seller offered free returns, the buyer filed a return request, returned the item and was refunded. Any neg FB would be automatically removed.

No matter how hard we work at this, we can't please everybody. It's much better when buyers send a message and give us a chance to fix a problem, but not everybody responds to situations in the same way.

What's that expression? Something like: this, too, shall pass.

Walk without rhythm, it won't attract the worm.

house*of*paws · ‎05-11-2022

Hi @pfoasafehaven

So why don't YOU contact the buyer and see if you can take care of the problem to their satisfaction? Once you make them happy ... ask the buyer if they are willing to revise the feedback. If they are willing ... then send them a Feedback Revision Request (FRR):

https://www.ebay.com/help/selling/leaving-feedback-buyers/replying-feedback-received-item-sold?id=41...

You have 30 days from the time the buyer left you the neg to send them the FRR. Good luck!

pfoasafehaven · ‎05-11-2022

Thanks. That's helpful. I think you are "spot on."

pfoasafehaven · ‎05-11-2022

I did this immediately after receiving the feedback. He has failed to respond in any way, shape or form. It leaves the impression he would rather spoil a seller's perfect feedback than to accept a refund.

1tuna · ‎05-11-2022

you make a very good point

the seller is not stupid and there is a method to it

how do you think they are supposed to feel with a no good DVD

they feel like they got screwed and they left you a neg

if the neg was to disappear they would have been double screwed by your seller protection.

so many other buyers feel ignored and wonder why the feedback is disappearing.

feedback is a right for a buyer to leave

its not a right to have it expunged for a bad transaction which this was

@pfoasafehaven

Germantown proud Germantown strong
up the whiskey hickon
moving right along
19144

jadi173 · ‎05-11-2022

if sellers are cheating e bay could recognize them through the customers feedback.

donsdetour · ‎05-11-2022

@pfoasafehaven wrote:
I don't use Facebook but I did contact eBay customer service in a chat. The representative suggested I contact the buyer and ask him to request a refund---which I had already done. But he has never responded back to me. Then or before. It's hard not to get the impression that he would rather ruin a seller's perfect record than to receive a refund.

If they new what they were doing they could get both refund and leave you the neg.

The first one is always hard;

Remember you can not, (no mater how hard you try); please everyone.

The user had the right to state their experience and opinion of it: no mater what you do...

kennys-kollectibles · ‎05-11-2022

the problem with the feedback in today's ebay world is that it's lopsided and

sellers are getting the shaft more often than not.

Do away with feedback I say.

It's not fair to get negative feedback for slow delivery by the post office, or

a manufacturer error of some kind. Or any other made up thing a buyer can say without

even being truthful. it is indeed frustrating.

I have never understood the reasoning that the seller should get ripped off and not the buyer, and

the seller should get negative feedback and not the buyer.

All should be even and transparent.

many seem to think its ok for sellers to take the full responsibility for every transaction....

Why? I have yet to find a logical reason why people feel this way.

kabilab · ‎05-11-2022

Safehaven,

In reading this thread, a common point literally jumped out at me. On five occasions, you alluded to the buyer being more interested in ruining your perfect record than receiving a refund. Each time you type that thought, it becomes more difficult to put this situation away and move forward. In addition, while there is a slight chance you are correct, it is remote.

donsdetour · ‎05-11-2022

@kennys-kollectibles wrote:
the problem with the feedback in today's ebay world is that it's lopsided and
sellers are getting the shaft more often than not.
Do away with feedback I say.
It's not fair to get negative feedback for slow delivery by the post office, or
a manufacturer error of some kind. Or any other made up thing a buyer can say without
even being truthful. it is indeed frustrating.
I have never understood the reasoning that the seller should get ripped off and not the buyer, and
the seller should get negative feedback and not the buyer.
All should be even and transparent.
many seem to think its ok for sellers to take the full responsibility for every transaction....
Why? I have yet to find a logical reason why people feel this way.

Hmm try laws for one reason the seller is always responsible.....

simply-the-best-for-you · ‎05-11-2022

@kabilab wrote:
Safehaven,

In reading this thread, a common point literally jumped out at me. On five occasions, you alluded to the buyer being more interested in ruining your perfect record than receiving a refund. Each time you type that thought, it becomes more difficult to put this situation away and move forward. In addition, while there is a slight chance you are correct, it is remote.

That jumped out at me too & the truth is the buyer likely has NO IDEA this was your first neg. They'd have had to check first & most buyers don't check the seller's FB, whether they're having a good experience or a bad experience. Why would they devote time to doing that? Esp when they're already devoting time to a problem they had. I'd easily bet $20 the buyer has no idea what your FB rating was or is or that they 'ruined' it. I promise you that they likely don't even know.

This one goes to Eleven - Nigel Tufnel

Simply-the-best-for-you Volunteer Community Mentor
eBay Seller since 1996

kennys-kollectibles · ‎05-11-2022

If there is a "law" in place for a buyer to not be ripped off, then

there is another "law" in place for trying to scam a seller.

There are 2 sides to every story. Both sides should be heard, ie. feedbacks.

Again, it should never be all one sided.

donsdetour · ‎05-11-2022

@kennys-kollectibles wrote:
If there is a "law" in place for a buyer to not be ripped off, then
there is another "law" in place for trying to scam a seller.
There are 2 sides to every story. Both sides should be heard, ie. feedbacks.
Again, it should never be all one sided.

I agree with the feedback situation: buyer should be able to get negatives also..

Yet eBay knows this simply does not work, due to they just get a new buyer id and just keep going once they get a negative...Also a retaliory neg can and was user agaist buyers by sellers (abuse of the sytem)

So we get no negs for buyers due to the few misusing the system....

It only takes one to mess it up for millions........

pfoasafehaven · ‎05-11-2022

I would jump through hoops to keep every customer 100 percent satisfied. He didn't give me the opportunity to do that. That's what's sad. I didn't intentionally send him a defective product, his negative feedback makes it feel like I did just that. It was unfair, if nothing else.