eBay

honestabe411 · ‎08-26-2017

I had a buyer request a refund for 'doesn't fit' today.

As soon Pin as I accepted it I noticed that in PayPal the status of the payment went to 'pending' and is now no longer available.

I have never noticed this before with this type of return. Yes I've seen it with 'not as described' returns, but seems odd for a doesn't fit return.

It was a pretty expensive item and could use the cash in the meantime until the item is delivered... I mean, she has my item and now PayPal has put the funds on pause? I'm confused, this doesn't make any sense.

Thanks for any input. It's much appreciated.

emerald40 · ‎08-26-2017

As soon as someone opens a case for a return - SNAD or remorse - aren't funds immediately held so the seller cannot empty out his account?

sg51 · ‎08-26-2017

It was a pretty expensive item and could use the cash in the meantime until the item is delivered... I mean, she has my item and now PayPal has put the funds on pause? I'm confused, this doesn't make any sense.

It makes perfect sense from Paypal's point of view.

It's become likely that you will need to refund, either voluntarily, or by force.

PP wants it to be your money, not theirs, which funds the refund.

dakotasmoke · ‎08-26-2017

@honestabe411 wrote:

It was a pretty expensive item and could use the cash in the meantime
until the item is delivered... I mean, she has my item and now PayPal has put the funds on pause? I'm confused, this doesn't make any sense.

Right there is the reason in bold. If you use the cash, how does PayPal know its going to get reimbursed?

honestabe411 · ‎08-26-2017

Got it. Thanks for the replies!

honestabe411 · ‎08-26-2017

It's just that I've never noticed this before. I've had times where I had 3-4 returns being processed at the same time and none of them were on hold. Is this new or it's always been this way?

lookng2015 · ‎08-26-2017

It comes and goes.

I have noticed if it's my eBay PS ID there's no hold while other IDs get them (even though they all funnel through the same PP account).

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley

sg51 · ‎08-26-2017

Is this new or it's always been this way?

Not new. Maybe you are more alert given the amount.

lphins-99 · ‎08-26-2017

Have you always had the funds available for PP to return to the customer? If not PP will hold the money so that it is available once the return arrives. Technically the money is neither yours nor the buyers at this point.

sg51 · ‎08-26-2017

Another way it could be related to the size of the refund is that PP is not so quick to lock up small amounts when the account clearly has enough money to cover the refund many times over. But even if they do lock it up, it doesn't much affect anything, so seller need not pay much heed.

odditiesandantiquities1 · ‎08-26-2017

@honestabe411 wrote:
It's just that I've never noticed this before. I've had times where I had 3-4 returns being processed at the same time and none of them were on hold. Is this new or it's always been this way?

I was told it depended on the amount of the return, but I am noticing it happens all the time. Then again my items usually are more expensive.

phcd1 · ‎08-26-2017

ANY return they freeze funds.

honestabe411 · ‎08-27-2017

That is very odd. Especially when you've been with them for so long.

With sales slow I could really use the $70 towards rent this month... and the fact both haven't sent it yet is annoying.

I can always make money back in a few days or so for the return, especially since it gives you a few days to return.

I don't think it's right they can hold our funds.

They have my items. I should have my money until I get it back. No holds and nonsense like that.

klassic*kids · ‎08-27-2017

@honestabe411 wrote:
That is very odd. Especially when you've been with them for so long.

With sales slow I could really use the $70 towards rent this month... and the fact both haven't sent it yet is annoying.

I can always make money back in a few days or so for the return, especially since it gives you a few days to return.

I don't think it's right they can hold our funds.

They have my items. I should have my money until I get it back. No holds and nonsense like that.

Abe, I was surprised to read that you rent, not own. With the amount of money you've mentioned you make here on eBay maybe it's time you purchase something. Just food for thought.

PS: Don't anything about the money being frozen in pp.

Happy 2018! May this upcoming year be a prosperous one!