Simply-the-best-for-you Volunteer Community Mentor
@shirleys809304 wrote:
Thanks to you as well for your input. More than likely, the way it sounds, someone at the PO didn't do their job for whatever reason they don't do their job.
Lesson learned.
Any other responses will be equally appreciated even if I don't mention you.
Maybe, maybe not. Time will tell. Generally speaking if the seller has excellent FB, it probably is a USPS error. If they have a few late delivery issues, then thay may not have mailed it. But it could be a YOU error too. Be sure you read my 2nd post, explaining about how handling time works. It may just still be prior to the Seller's Handling Time.
Hi @shirleys809304 how are you? If you enter the tracking number on the USPS website, there's an option for getting Text & Email Updates from USPS. Their system will notify you when the package is scanned.
It's also useful when you're expecting a package that you don't want sitting on the doorstep or porch for too long, since you'll get notice of when it's on the delivery truck, and the delivery scan.
When a package wasn't scanned, sometimes it's a carrier problem, or sometimes a technical problem with the USPS system not uploading the scan to its website. Another possibility is the seller's label printout wasn't scannable. The carrier is then supposed to enter the long tracking number by hand, but that's extra work and it's easy to make a typo.
@gurlcat You give them WAY too much credit LOL. A LOT of subs don't even know how to do an Acceptance Scan, also don't know when they're notified of a pickup & don't know how to read the scanner to see it (it's actually highlighted on the scanner, in purple IIRC, like a lilac Sharpie lol) & a lot of them don't even know they're s'posed to do scans at all. Ask me how I know LOL.
I had one that when he finally showed up after 4 interventions with my PO & my PO on the phone line when he turned up, I said I had to watch him scan them. He's like 'I don't know where my scanner is, do you want me to try & find it', I say yes & explain what's happening to the local PO Customer Service person who I've dealt with for years. He can't find it. I relay this to her. She is able to track his scanner by GPS & tells me that she knows where it is. He left it at a stop many miles away 😐
I'm told they hire many (I think it was around 60) at a time & train them, then 3 months later, you're lucky if 10 are still there. Rinse & repeat. I'm told they get know benefits & get all they get dumped on to do all these additional routes when they are still doing their first route of the day. It's a lousy job, but they are also not the sharpest tools in the shed. Unfortunately, the whole system needs an overhaul & it ain't happening under DeJoy. Most of the subs don't actually know the basics of the job around here 😞 Left me in a real lurch when my wonderful carrier retired & I had daily subs for months & now my new carrier has a medical issues & I'm on subs again 1/2 the time. Nowadays, 99% of the time that I order a pickup (which is rare, cuz why bother) it doesn't even occur. They don't even realize they're supposed to pick it up, much less scan it. Luckily, I know people at the PO, that if I can reach them, will MAKE them pull my pkgs & scan them.
@gurlcat Wow, your success with that was amazing! I'd be scared to sell anything live. That said, in 27 years of selling, I've had a whole 2 pkgs that were SERIOUSLY delayed, only 1 that went completely missing & another one recently that we are 99% sure was misdelivered & the neighbor kept it (she was a regular customer & every other one of her purchases both before & after, got there fine). Basically only 1 gone in 27 years. As much as I hate my station & the sub carrier mess, they process most everything well & VERY quickly (center of country helps).
I also recently learned that my station & home is "rural" except it's not & hasn't been for 30 years, my subdivision alone is something like 2500 homes & growing, but it seems that the legal rigamarole to convert it to what it should be is even worse than the ridiculousness of all the sub carriers, etc & involves every employee losing their jobs (or at least every carrier) & starting completely over, so nobody wants to do the work in making that happen. Therefore we're stuck with these weird "rural" rules for an area that is the most populated area of an almost 1M sized town. No wonder it doesn't work. They don't have the right tool for the job.
The current USPS rivals the 2 worst, most disorganized messes of Fortune 100 co's, I ever saw when helping them to troubleshoot their systems, was my business. At least the publicly owned co's WANTED to fix the situation.
