mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@brwil85 wrote:When buyer opens INR case, seller should upload tracking number showing item was accepted by USPS. Then wait 2-3 days. Contact eBay and ask them to put case on hold for 10 days. If item not delivered by this time you just need to refund buyer and try to file package intercept. This should allow a minimum of 3 weeks. Packages aren't dissapearing. They are just stuck in warehouses. Nobodies fault, we are all in this together.
You don't have to upload the tracking to the INR if the seller already had that uploaded to Ebay when they shipped the item out. It is there on the claim for sellers that have not yet uploaded it to Ebay. It doesn't hurt to do it again, it is just not required.
If the seller is uploading tracking for the first time to Ebay on the INR, the seller needs to be prepared as they have no seller protection for this case. They lost that when they didn't upload tracking to Ebay prior to the INR.
I don't do intercepts as they often cost money to do. For me, if the package still isn't showing up and time is getting close on the INR that Ebay will force the refund, I refund the buyer on my own so that Ebay doesn't because that gets me a defect and I don't want that to happen.
But just before I refund the buyer I email them and let them know I will be refunding them because the tracking isn't showing any current movement. I assure them at some point the package is likely to show up. I am tracking the package so I will be notified when it is delivered. They then have a choice to make, they can keep it and repay me for the item or send it back. But we can chat about this when the item actually shows up.
That little heads up seems to do the trick. I have not had anyone not want to pay me for the item when it finally arrived. Most people are honest.
@magic*moonbeams wrote:"After that time, if there is no updated activity, eBay will consider the item lost and we’ll ask the seller to refund the buyer."
Well that's some crazy B....S...!
In the end the reasonable resolution should be that the carrier (usps, FedEx, UPS, etc) should ultimately be responsible, but they don't guarantee stuff so that will never happen. But really? I seriously am considering putting my store on vacation just to avoid potential losses... and the only other time I EVER put my store on vacay was because my dad had to have heart surgery and my computer was broken all in a one week period so I went away for a while.... so it takes a HUGE event for me to go on hiatus here...
That just isn't how retail works. You can go after the carrier if you purchase insurance on the package and it is missing for 30 days.
This is just something we have to deal with. Buyers have every right to expect us to get the merchandise they have paid for to them.
This is an exceptional year for many things. The sheer volume of packages being shipped is nothing like any of the carriers have ever seen.
It is hard, but it is something we need to deal with the best we can. This is not a normal year by any stretch of the imagination.
Yes that is the new protection just announced. Normally without that if Ebay forced the refund for the buyer, it creates a defect. But yes you are absolutely right according to the new protections announced.
