What would you do?

[inhawaii]

I just got my second "just didn't like it" remorse return this month. Very unusual for me as I don't accept returns. I accepted the first return ($50 item) but I will not accept the 2nd return ($10 item that costs me about a dollar). I'm contemplating what to do but I think I'm going to deny the return.

Question #1.

If I deny the return and the buyer leaves me a negative, will ebay remove it?

Question #2.

What would you do?

[adamcartwright]

@inhawaii 

On a $10 item, that's a pretty inexpensive way to test the theory propounded by many here that if you deny the remorse return, the buyer will claim INAD.  I'm curious to see what happens, as I also have a no returns policy but have accepted remorse returns in the past.

[krazzykats]

Was it an edible item?

[albertabrightalberta]

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@inhawaii wrote:

I just got my second "just didn't like it" remorse returns this month. Very unusual for me as I don't accept returns. I accepted the first return ($50 item) but I will not accept the 2nd return ($10 item that costs me about a dollar). I'm contemplating what to do but I think I'm going to deny the return.

Question #1.

If I deny the return and the buyer leaves me a negative, will ebay remove it?

Question #2.

What would you do?

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Question 1: If the buyer negs you, ebay is unlikely to remove the feedback unless there's a violation in the comment. 

Question 2: I would accept the return and upon receipt, refund just the purchase price. Return shipping would be on the buyer and I wouldn't refund original shipping (since I charge separately for it). 

ETA: I do currently have a return policy but prior to having one, I never denied a return to a buyer who was honest enough to admit to remorse. 

[gurlcat]

Sorry I don't know the answer (I've had free returns almost my whole time here).  But somehow I wasn't aware that if you have no returns you still have to manually deny them one-by-one.  I can't imagine why eBay would put you in that position -why don't they just disable any ability for the buyer to request a remorse return?  By allowing them to do so, it could give them hope that you'd okay it ..... then they have to wait for your answer .... and then maybe take it personally if you don't. 

Like I said I don't know if they could leave negative feedback just about their inability to return for a remorse reason, but I wouldn't put it past a petty individual to write a neg with some other complaint they didn't have in the first place.   

[gurlcat]

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@albertabrightalberta wrote:

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Return shipping would be on the buyer

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He said he doesn't accept returns.  So if he does accept one and the buyer has to pay for the return label, then what's the difference between 'no returns' policy and 'Buyer pays for returns'?  

[chapeau-noir]

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@gurlcat wrote:

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@albertabrightalberta wrote:

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Return shipping would be on the buyer

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He said he doesn't accept returns.  So if he does accept one and the buyer has to pay for the return label, then what's the difference between 'no returns' policy and 'Buyer pays for returns'?  

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Seller selectivity - if @inhawaii decides it's fine to accept the return, he has the choice. 

[adamcartwright]

@albertabrightalberta 

I have a no returns policy and accept remorse returns for the same reason.

[inhawaii]

Update.

I reached out to the buyer and asked if he wouldn't mind sharing with me what was wrong with the item (it was a part). He said he ordered the wrong size. I replied back that I would gladly send him the right size free of charge and he could keep the wrong one. I asked what size did he want. Waiting for his response...

[toysaver]

"If I deny the return and the buyer leaves me a negative, will ebay remove it?"

Is the loss of $1 plus shipping worth the possible cost of a negative?   Even if you accept a return buyers can leave it in the red.   Depending on your monthly sales is the ding worth any potential seller discounts?  

[sakic92710]

I can answer question 1 easily.  No. They will not remove it.  My last 2 negatives are from "buyers" who received a refund AND received their item.  Their negative was about not receiving their items. eBay doesn't care.

[lakefor94]

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@inhawaii wrote:

Update.

I reached out to the buyer and asked if he wouldn't mind sharing with me what was wrong with the item (it was a part). He said he ordered the wrong size. I replied back that I would gladly send him the right size free of charge and he could keep the wrong one. I asked what size did he want. Waiting for his response...

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That is a much better approach than playing hardball with the buyer. 

[meme6253]

Great question, He does sell food items.

[meme6253]

Way to go!

[albertabrightalberta]

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@gurlcat wrote:

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@albertabrightalberta wrote:

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Return shipping would be on the buyer

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He said he doesn't accept returns.  So if he does accept one and the buyer has to pay for the return label, then what's the difference between 'no returns' policy and 'Buyer pays for returns'?  

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No difference if the buyer asks to return it.