@curving_edge wrote:
This has happened on most items I try to sell. It has given me reason to never sell on eBay again.
Or the buyer does a cancel buy on their credit card and I'm out money and a item.
Really done with eBay...
Hi, so sorry you are experiencing this. Sometimes buyers fail to read the description, they just see the item they want and the low price and then dive in without doing their due diligence. Although i took a look at your current listings and i thought the Joycon listing was clear it was for the box only, right there in the title. So you are doing it right, and pulling down the Xbox was smart so you can make it equally clear.
Wanted to add a thought, a zero feedback bidder is not more prone to be a scammer than a seasoned eBayer with lots of history. There's just no way to tell until after the transaction when scamming behavior arises.
Reading about seller problems on the forums will scare anyone, when the truth is that the overwhelming majority of buyers are honest and most transactions go off without a hitch. That is the norm for most sellers.
Part of your experience may be related directly to the category you are selling in. Gaming items are scam-bait. Electronics are as well. Luckily your higher feedback score can shelter you from being a choice target. Most scammers head for the newbies with low feedback because they are more easily manipulated and generally not as well versed in eBay's policies. The more you know about those, the less likely you will fall prey. Scammers usually want easier.
There are things sellers can do to minimize some risk, knowing that risk is inherent in ecommerce and cannot be avoided altogether. But some tactics might help. One is to list as fixed-price with Immediate Payment Required. If you are running auctions, it will help to have your Buyer Requirements set at the strictest level for non-payers. These two things will assist in limiting serial non-payers. They simply will be blocked from buying your items. Below are links to Immediate Payment and Buyer Requirements for more info. It is also important to open Non Payment Disputes on the culprits when it happens. Those strikes eBay levels against buyers who don't pay are important and help all sellers savvy enough to have their BR set up.
https://www.ebay.com/help/selling/listings/creating-managing-listings/immediate-payment-works?id=415...
https://www.ebay.com/help/selling/listings/creating-managing-listings/setting-buyer-requirements?id=...
One way to avoid losing money and/or items is careful listing of details, including Item Specifics. Things like serial numbers photographed and documented in listings when applicable, and flaws and condition disclosed in text and photos can signal a scammer to move along to an easier mark, to someone less prepared. It will also lessen the chances for NAD cases to be opened.There is no absolute method to thwart a determined scammer if he is honed into your item. He can claim damage and send back a rock, and get a full refund with the eBay Money Back Guarantee within 30 days, or 180 days with PayPal's Buyer Protection policy. So the name of the game is to show you are not a good mark.
Finally, consider having a 30 day return policy, buyer pays return shipping. The reason for this is to prevent an unhappy customer from opening a false Not As Described case simply to get a refund. Offering refunds doesn't necessarily open the flood gates if you are worried about its effects. Most buyers just want their item as described, in the time promised. Having refunds also improves customer confidence and may drive sales.
Hope the suggestions included here help somewhat. Wish you all the best moving forward, good luck.
And look at your "Product Description." Does that look like the product description for an empty box?
