eBay

saintpaulgolf · ‎03-19-2018

So I sold an item back in February or so, and when the item was sold I couldn't find it. Looked everywhere and thought the person I live with donated it or something, so I told the buyer the situation and that there was nothing I could do about it, but if I found the item in the near future I would still be willing to get it to them.

Well they hit me with a negative feedback, told me to p-ss off and that was about it. There was very little communication from them that I recall. Well I found the item (a coat) and I'm not sure how I'm supposed to procede at this point. I shot them an email immediately after I found it telling them I would keep my word and finish the transaction if they wanted, but their response was along the lines of "well it's not cold anymore - how much do you want for it?" as if to imply they want it...at a lower cost (it was already cheap, comparable to what it was new in the stores).

So surely this has happened in the two decades eBay has been here. What's the protocol at this point? Just let by-gones be by-gones?

kensgiftshop · ‎03-19-2018

@saintpaulgolf

If you canceled the order and refunded the buyer, there's nothing you need to do now.

Have a great day.

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kensgiftshop · ‎03-19-2018

@saintpaulgolf

If you canceled the order and refunded the buyer, there's nothing you need to do now.

Have a great day.

tweetystwades · ‎03-19-2018

I agree, I would let it go. If you refunded and the transactions is complete, nothing else to do.

saintpaulgolf · ‎03-19-2018

I mean,...I just don't want to come off as a con artist, or if/when I list it down the road at a similar or higher price, it might look shady?

The truth is I would probably send it to the person at the same price...but only if they would retract their negative feedback.

But I am not going to take less for it.

Eh, like you guys said, that was kind of the way I thought it was at at this point: it was over.

My concern is though that if I relist it next Fall/Winter (I sell seasonal items in season: golf clubs in Spring/Summer; various items like coats strictly in season, so I wouldn't relist it again until next Fall/Winter) is that I will look shady.

ericlovescameras · ‎03-19-2018

you already got negative feedback; look shady as you want. doubt the buyer is keeping tabs on you months out anyway.

saintpaulgolf · ‎03-19-2018

ediitt

saintpaulgolf · ‎03-19-2018

Well I see your point. This person did me dirty the way they didn't really communicate before plowing me with the first negative I had had in quite some time. They wanted to get their pound of flesh without seeing it was an honest mistake on my end.

castlemagicmemories · ‎03-19-2018

@saintpaulgolfwrote:
Well I see your point. This person did me dirty the way they didn't really communicate before plowing me with the first negative I had had in quite some time.

I'm sorry but there really wasn't anything to communicate with you about. They probably feel you "did them dirty" because they expected you to have the item you had listed to send it to them when they bought. Buyers hate this, and a refund does not make the whole thing magically disappear. The buyer was upset and chose to document that in feedback. The feedback is deserved since the buyer was let down.

Sorry.

tweetystwades · ‎03-19-2018

@saintpaulgolfwrote:
I mean,...I just don't want to come off as a con artist, or if/when I list it down the road at a similar or higher price, it might look shady?

The truth is I would probably send it to the person at the same price...but only if they would retract their negative feedback.

But I am not going to take less for it.

Eh, like you guys said, that was kind of the way I thought it was at at this point: it was over.

My concern is though that if I relist it next Fall/Winter (I sell seasonal items in season: golf clubs in Spring/Summer; various items like coats strictly in season, so I wouldn't relist it again until next Fall/Winter) is that I will look shady.

I get it, but they already left you neg FB and there is no guarantee they will change that. No matter what price you give them. If that transaction was cancelled, you will have to relist the item again for them to buy it. Relisting it next year does not look shady at all, for all they know it could be a different one. Besides, I'm sure that buyer is not going to notice if you relist next year.

Don't go below a price you're not comfortable with in hopes they might change the FB, because you will be angry if they don't. Chances are they won't.

timemachine777 · ‎03-19-2018

@saintpaulgolfwrote:
So I sold an item back in February or so, and when the item was sold I couldn't find it. Looked everywhere and thought the person I live with donated it or something, so I told the buyer the situation and that there was nothing I could do about it, but if I found the item in the near future I would still be willing to get it to them.

Well they hit me with a negative feedback, told me to p-ss off and that was about it. There was very little communication from them that I recall. Well I found the item (a coat) and I'm not sure how I'm supposed to procede at this point. I shot them an email immediately after I found it telling them I would keep my word and finish the transaction if they wanted, but their response was along the lines of "well it's not cold anymore - how much do you want for it?" as if to imply they want it...at a lower cost (it was already cheap, comparable to what it was new in the stores).

So surely this has happened in the two decades eBay has been here. What's the protocol at this point? Just let by-gones be by-gones?

If the buyer has been refunded and since you already got the neg that eBay will never reverse. I would say relist it and try to sell it to someone else, or wait till next fall to relist. I would not chance selling to the org buyer, as it might blow up in your face, on any number of levels.

saintpaulgolf · ‎03-19-2018

What is it with this element of people on here with their brutal atitudes, kicking people when they're just asking simply questions? Whatever happened to "don't have anything nice to say, don't say anything at all..."?

I do not understand this.

There is a nastiness from some of the posters here so repulsive I really do wonder where it stems from...

saintpaulgolf · ‎03-19-2018

Indeed you are right about that. Thank you, timemachine.

timemachine777 · ‎03-19-2018

@saintpaulgolfwrote:
I mean,...I just don't want to come off as a con artist, or if/when I list it down the road at a similar or higher price, it might look shady?

The truth is I would probably send it to the person at the same price...but only if they would retract their negative feedback.

But I am not going to take less for it.

Eh, like you guys said, that was kind of the way I thought it was at at this point: it was over.

My concern is though that if I relist it next Fall/Winter (I sell seasonal items in season: golf clubs in Spring/Summer; various items like coats strictly in season, so I wouldn't relist it again until next Fall/Winter) is that I will look shady.

Nah...Plus I doubt that buyer will be checking you out, and if so, so what. Sounds to me thank you were being honest about the issue, and they told you to P---off. Not a very nice way to resolve the issue if you ask me.

castlemagicmemories · ‎03-19-2018

@saintpaulgolfwrote:
Well I see your point. This person did me dirty the way they didn't really communicate before plowing me with the first negative I had had in quite some time. They wanted to get their pound of flesh without seeing it was an honest mistake on my end.

Actually, the end result, whether an honest mistake or a deliberate act, is an unhappy, dissatisfied, and possibly irate and indignant buyer. Your buyer simply stated the result of his purchase. He was factual and not abusive in his feedback.

Of course a neg hurts, but if the buyer wanted his money, he would not have bought in the first place.

I am sorry this happened, OP, good luck.