eBay

sin-n-dex · ‎08-01-2022

Every three days someone who has their package is messaging me to complain they didn't get it.

Tonight's was two packages, three coins, held at the post office. The post office never updated delivery. She's all mad that the post office can't find her package, but she's left me feedback for two out of three coins telling me how wonderful they are, which suggests to me the third coin (which was in one of those packages), she has too.

Not only did the post office not update the tracking on the one package with the "missing coin", but they didn't update the tracking on the other package that had one coin which I've gotten feedback for.

I think because she paid three times she was expecting three packages and didn't read my message with my shipping refund when I said that I'd ship all items together. Customers like it when you save them money but if people are going to complain there aren't enough packages to go with payments, I'll just send one package for every payment I receive and forget about saving people money.

I really don't need this aggravation, I've got six complaints in the month of July and only one person actually h had something to complain about (which I was able to resolve for him).

I usually go months without getting any complaints... but all of a sudden everyone wants to complain.

C.

bbravo65 · ‎08-01-2022

...is there a full-moon period...???

sin-n-dex · ‎08-02-2022

@bbravo65 wrote:
...is there a full-moon period...???

I don't know. For the most part, people didn't have a reason to complain.

Now it's August and 15 packages went missing (might be less, the postcard envelopes don't travel in the mailbag with the other stuff), they are in Niagara Falls at the USPS outlet.

C.

visser3 · ‎08-02-2022

As a buyer of eBay items, I prefer things are not shipped in bulk, but rather individually. If a buyer must absolutely have bulk shipping, they will send a message asking for that. I only want bulk shipping to save on shipping when I buy multiple things together, multiples of the same thing. Only small or medium sized items. Big bulky items must not be shipped together because it is risky, might break in transit. I am also having some trouble with items being shipped to me, marked as delivered but not received (sent to seller's own state and marked as delivered) and an item marked as shipped but not dropped off at the post office. One seller did not even bother shipping the item or contacting me at all this month.

12345jamesstamps · ‎08-02-2022

Shipping from Canada to USA is not cheap. Especially with tracking. And if its a thick envelope it usually needs a customs form. Don't know how you do it. I shipped something to Canada that needed a customs form only because the envelope was a bubble wrap inside. It weighted less than a dime. I was afraid to put it in a ordinary envelope for it might get loss. Cost me $14.85 to send it to Canada and had the weight of a dime plus the size of a dime. Lesson learned for me. It did arrive fast and safe with tracking but I won't do that again. Made almost nothing for the sale.

sin-n-dex · ‎08-02-2022

@visser3 wrote:
As a buyer of eBay items, I prefer things are not shipped in bulk, but rather individually. If a buyer must absolutely have bulk shipping, they will send a message asking for that. I only want bulk shipping to save on shipping when I buy multiple things together, multiples of the same thing. Only small or medium sized items. Big bulky items must not be shipped together because it is risky, might break in transit. I am also having some trouble with items being shipped to me, marked as delivered but not received (sent to seller's own state and marked as delivered) and an item marked as shipped but not dropped off at the post office. One seller did not even bother shipping the item or contacting me at all this month.

I'm shipping stamps, coins, postcards... makes no sense to ship 14 stamp lots one at a time (to the buyer in UK who gave me $4 in shipping on each one). I refunded a bunch of his shipping and put it in a package for him. Seemed to be OK, he came back and bought even more stamp lots. (These are the 1.99 variety in my store).

C.

sin-n-dex · ‎08-02-2022

@12345jamesstamps wrote:
Shipping from Canada to USA is not cheap. Especially with tracking. And if its a thick envelope it usually needs a customs form. Don't know how you do it. I shipped something to Canada that needed a customs form only because the envelope was a bubble wrap inside. It weighted less than a dime. I was afraid to put it in a ordinary envelope for it might get loss. Cost me $14.85 to send it to Canada and had the weight of a dime plus the size of a dime. Lesson learned for me. It did arrive fast and safe with tracking but I won't do that again. Made almost nothing for the sale.

I use Chit Chats Express to ship my packages. Under 1 pound, their service fee is 65 cents (going up to a dollar next week). That allows me to print postage on eBay with USPS and then I pay CCE their handling fee and they take care of bringing it to the US.

I had lots of INRs before CCE... my partner got a job in Mississauga (back when they only had a few branches) and used to take my packages in when he went to work. When he changed jobs, I used FedEx to courier my box of packages to them, which happened for years... the big news this year is they got a branch outlet in my city where I can drop them off and save $120 in courier fees each month by cutting FedEx out of the equation.

C.