What is up with the new feedback removal bot?

[monster-deals]

Feedback used to be pretty easy to get removed if you were in the right.

I've had a few no brainers here lately (across a few accounts) that the new feedback bot denied while I was on the phone with a CSR.

Seems the only criteria for removal now is mentioning a case, four letter words or gibberish

[pjcdn2005]

Thanks hidy-hoo, I didn't think to look on that particular page.

[hidy-hoo]

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@pjcdn2005 wrote:

Thanks hidy-hoo, I didn't think to look on that particular page.

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...nor would hardly anyone else judging from the title of the policy ~ eBay has an uncanny way of burying important stuff in the policy pages!

[18704d]

"Feedback not related to a sale,"

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So if we're talking about the OP's neg

that a ring they sold couldn't be enlarged 3 sizes.

That should / could qualify for removal.

It has nothing to do with the sale.

Only the fact it can't be altered to the buyer's liking.

imo

Lynn

[ed8108]

Inquiry to seller, should have been made by buyer if ring could be enlarged 3 sizes Before purchase!

Seller in my opinion has simply done nothing wrong.

[couldabeenworse]

It has nothing to do with the sale.

Only the fact it can't be altered to the buyer's liking.

Stretching it like that, one could get pretty much every feedback removed.  I think the policy is referring to feedback left for different transactions, political or religious disagreements and that sort of thing.

[*eponymous*]

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@lookng2015 wrote:
That part I have never understood. If a buyer's "opinion" is so all fired important, why are they not allowed to mention the seller was unco-operative and they had to open a case to get refunded?

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@lookng2015

I know, I know! 😀

This is why:

In order to retain safe harbor from liability for users' actions, ebay must remain neutral (venue-only).

 If ebay were to be found to be a non-neutral party,  it would become liable for everything that ebay users do on the site.

[tellmemama]

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@couldabeenworse wrote:

It has nothing to do with the sale.

Only the fact it can't be altered to the buyer's liking.

Stretching it like that, one could get pretty much every feedback removed.  I think the policy is referring to feedback left for different transactions, political or religious disagreements and that sort of thing.

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Pardon the pun but how is this particular example stretching?  I don't see how the seller is liable for something that cannot be altered to the buyer's expectations.  Unless the description clearly states it can be done. 

I shudder to think what would happen to the seller of a size 2 whose buyer is a 14.

[chipper01work]

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@*eponymous* wrote:

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@lookng2015 wrote:
That part I have never understood. If a buyer's "opinion" is so all fired important, why are they not allowed to mention the seller was unco-operative and they had to open a case to get refunded?

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@lookng2015

I know, I know! 😀

This is why:

In order to retain safe harbor from liability for users' actions, ebay must remain neutral (venue-only).

 If ebay were to be found to be a non-neutral party,  it would become liable for everything that ebay users do on the site.

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Sorry but that makes no sense at all. Scores of cases are opened every hour on eBay and eBay decides those cases. Mentioning it it feedback changes none of that. If what you say is correct then to avoid that there would be no such thing as an ebay case. Not mentioning a case in feedback has nothing to do with cases existing.

[*eponymous*]

@chipper01work It may not make sense to you, but it is absolutely accurate!!

I'm not going to waste my time justifying it with caselaw, but yeah, it is what it is and, thus, the reason why case and investigation is not allowed in feedback,

[chipper01work]

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@*eponymous* wrote:

@chipper01work It may not make sense to you, but it is absolutely accurate!!

I'm not going to waste my time justifying it with caselaw, but yeah, it is what it is and, thus, the reason why case and investigation is not allowed in feedback,

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Thats just plain sillyness. Deciding cases makes ebay "neutral" but mentioning that in feedback does not?  That is nuts.

[couldabeenworse]

Pardon the pun but how is this particular example stretching?  I don't see how the seller is liable for something that cannot be altered to the buyer's expectations.  Unless the description clearly states it can be done.

The rule quoted was "feedback not related to the sale".  The feedback clearly was about the item purchased.  There is no rule stating that feedback can't be ignorant, or even factually inaccurate.  One could debate whether or not there SHOULD be such a rule, but there isn't, so the feedback doesn't meet any of the published removal requirements.

[tina06457]

The feedback system on ebay is a mess. They should discontinue feedback for buyers. It' pointless. Also they should make everyone wait at least 7 days (like they do for TRS) before leaving feedback. That gives both sides a chance to work things out and calm down. They also need to lower the % of negative feedback received before you're booted off. Those Chinese sellers with thousands of negatives. That's thousands of upset buyers that may not buy again. Of course ebay will do nothing except complain that they are losing buyers to other venues.

[chipper01work]

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@*eponymous* wrote:

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@lookng2015 wrote:
That part I have never understood. If a buyer's "opinion" is so all fired important, why are they not allowed to mention the seller was unco-operative and they had to open a case to get refunded?

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@lookng2015

I know, I know! 😀

This is why:

In order to retain safe harbor from liability for users' actions, ebay must remain neutral (venue-only).

 If ebay were to be found to be a non-neutral party,  it would become liable for everything that ebay users do on the site.

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Ok @eponymous I'll nibble some more. I have a few questions.

1. Found to be not neutral by whom?

2. I'm fairly certain there is longstanding feedback out there that mentions feedback, it is not removed automatically and out of millions of sellers I'm sure some have not known they could be removed and never bothered. Does that make ebay liable now for all content? 

3. If sellers stop requesting removal then will ebay need to start actively searching it out or face liability, AFAIK they only remove it at a sellers request?

[chipper01work]

Oops, I meant to type that I'm sure there is longstanding feedback out there that does in fact mention a case in it that has not been removed by eBay.