What is up with the new feedback removal bot?

[monster-deals]

Feedback used to be pretty easy to get removed if you were in the right.

I've had a few no brainers here lately (across a few accounts) that the new feedback bot denied while I was on the phone with a CSR.

Seems the only criteria for removal now is mentioning a case, four letter words or gibberish

[chrysylys]

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@monster-deals wrote:

Seems the only criteria for removal now is mentioning a case, four letter words or gibberish

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And it SHOULD only be one of those.  It SHOULD be nearly impossible to get removed at the request of a seller.  And sellers who go to the well too often SHOULD lose their ability to request it at all.

[lookng2015 · Accepted solution]

Good grief

[chipper01work]

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@chrysylys wrote:

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@monster-deals wrote:

Seems the only criteria for removal now is mentioning a case, four letter words or gibberish

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And it SHOULD only be one of those.  It SHOULD be nearly impossible to get removed at the request of a seller.  And sellers who go to the well too often SHOULD lose their ability to request it at all.

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So extortion doesn't pass muster with you either?

[lookng2015]

I'm guessing some FB they left was removed once and they've never gotten over it.

[18704d]

I thought it was the Neg the OP recieved

because the buyer said the ring they bought could not be sized up 3 sizes.

Lynn

[monster-deals]

pfft

[lookng2015]

I was responding to the FB should never be removed comment.

[coolections]

Actually feedback is not difficult to get removed. It will take some time and persistence though. Read the thread "lowering the boom". It basically explains how to get neg feedback removed. You call and complain, you call back, you do it again, and again, and again. Call your buyer a liar, call them a thief, call them a scammer, call them competition trying to get you banned from Ebay. Whatever it takes you will get feedback removed eventually once you find the right CS rep. Good Luck !!!

[missjen831]

The way things have been going for the last year or so, it is easier to get feedback removed when you are in the wrong. The buying board is full of tales from buyers who have feedback they left for a seller removed and 9 times out 10, the feedback did not violate the feedback policy and the buyer didn't lose a case either. 

[chrysylys]

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@coolections wrote:

 You call and complain, you call back, you do it again, and again, and again.

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And in the meantime, people with real problems can't get through.

[coolections]

The biggest problem is when a buyer is unhappy and opens a case it is just a normal reaction to state in feedback they had to open a case. There is no pop-up warning that you are not allowed to mention you opened a case. So 90% of unhappy buyers find out their feedback was removed after the fact. Ebay really needs to warn buyers what is OK and what is not OK to prevent this removal process from happening.

[lookng2015]

That part I have never understood. If a buyer's "opinion" is so all fired important, why are they not allowed to mention the seller was unco-operative and they had to open a case to get refunded?

[pjcdn2005]

I know that there used to be something in the rules about not mentioning a case in feedback but I haven't been able to find that rule in a while...does it still exist? Has anyone actually had feedback removed lately  because somone mentioned a case in it?

I don't see anything here about it....   https://pages.ebay.com/help/policies/defect-removal.html

[hidy-hoo]

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@pjcdn2005 wrote:

I know that there used to be something in the rules about not mentioning a case in feedback but I haven't been able to find that rule in a while...does it still exist? Has anyone actually had feedback removed lately  because somone mentioned a case in it?

I don't see anything here about it....   https://pages.ebay.com/help/policies/defect-removal.html

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Perhaps because a negative is no longer considered a defect?  According to the Member to Member Contact policy, mentioning an eBay or PayPal "investigation" in feedback is eligible for removal

Removable

These types of Feedback comments may be removed: Feedback containing personally identifying information about another member, such as a member's address, phone number, email address, or real name. We may also remove Feedback that can be used to obtain personally identifying information about another member, such as a shipment tracking number. Feedback not related to a sale, including a comment, reply, or follow-up related to a different sale. Feedback containing political, religious, social, or other commentary, rather than genuine comments about a sale. Feedback containing language that is profane, vulgar, obscene, or racist, as well as comments containing adult material or physical threats. Negative Feedback comments that directly contradict a positive rating. (When the comment is posted by the seller. This type of contradictory comment is not removable when left by the buyer.) Feedback containing links or promotional language which encourages buyers to purchase outside of eBay. Feedback that includes references to law enforcement investigations or eBay or PayPal investigations. https://pages.ebay.com/help/policies/rfe-spam-ov.html