eBay

moldy5 · ‎08-11-2019

Never saw this before, an item many days past getting paid for now has a big blue square telling me I can Cancel & Relist. Still debating opening an UPI & get my fees back. Anyone know if I will get dinged for accepting the offer? Or if I'll get my fees back this way? Am afraid to click on it. Appreciate any help my Friends.

mam98031 · ‎08-11-2019

It is most likely there because it is your option, NOT an offer. But know at this point if you file a cancellation you need to do it for seller reasons, not because the buyer asked you to, so you will get a defect on your account.

Why the delay in filing the UID? What purpose does that serve?

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

moldy5 · ‎08-12-2019

Hi mam, this lady bid on 2 sets of collector cards on the same day. One ended 16 hours ahead of 2nd. I sent email asking her to wait for invoice after she won auction #2. No reply. Then 5 after hours item 1 is paid for. Later item 2 is won & combined shipping invoice is sent. 2 days later a reminder message from me. 2 days after that one more explaining I need her to cancel the win or pay for it. No mention of UPI. Why? Because item 1 is at her home with no feedback from her yet. I want my fees back but not **bleep** her off & get a neg.
She 1st messaged me about why isn't tracking working. Then hours later a quick apology saying her husband thought he was helping when he paid for 1st item before knowing anything about combined item invoices. That was 4 days ago when all my messages started. Messy huh!
So if I click on this cancel & relist I lose big time? One UPI Case coming up!

mam98031 · ‎08-12-2019

@moldy5 wrote:
Hi mam, this lady bid on 2 sets of collector cards on the same day. One ended 16 hours ahead of 2nd. I sent email asking her to wait for invoice after she won auction #2. No reply. Then 5 after hours item 1 is paid for. Later item 2 is won & combined shipping invoice is sent. 2 days later a reminder message from me. 2 days after that one more explaining I need her to cancel the win or pay for it. No mention of UPI. Why? Because item 1 is at her home with no feedback from her yet. I want my fees back but not **bleep** her off & get a neg.
She 1st messaged me about why isn't tracking working. Then hours later a quick apology saying her husband thought he was helping when he paid for 1st item before knowing anything about combined item invoices. That was 4 days ago when all my messages started. Messy huh!
So if I click on this cancel & relist I lose big time? One UPI Case coming up!

I've been in this position before. It ended up OK, but I do understand all your concerns as I had them too. It did not end up with me getting neg FB. The buyer wrote me and apologized that she was just confused. She paid for the item and I shipped. It ended well and I hope the same holds true for you.

If for any reason it doesn't. PLEASE come back and share what happened. Maybe we can help you out of any jam you may get in over this transaction.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

moldy5 · ‎08-14-2019

thanks for your support. I did open the case 2 days ago. Not paid for, wondering if she saw the message from eBay. now waiting 2 more days to close. this is the hard part-waiting!

mam98031 · ‎08-14-2019

@moldy5 wrote:
thanks for your support. I did open the case 2 days ago. Not paid for, wondering if she saw the message from eBay. now waiting 2 more days to close. this is the hard part-waiting!

Make a note of the exact date and time you opened the claim. You can close it 96 hours and about 1 minute later if it does not end up getting paid for. Once you close it, your FB is protected, so it is important to close it once it is eligible.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

luckythewinner · ‎08-14-2019

@moldy5 wrote:
Never saw this before, an item many days past getting paid for now has a big blue square telling me I can Cancel & Relist. Still debating opening an UPI & get my fees back. Anyone know if I will get dinged for accepting the offer? Or if I'll get my fees back this way? Am afraid to click on it. Appreciate any help my Friends.

You should only click on Cancel & Relist if you have a valid reason to Cancel & Relist.

Did your buyer ask you to cancel?
Do you have a problem with the buyer's address and cannot ship it?
Is the item out of stock or damaged?

If you do not have a valid reason to cancel, or if you do not understand the ramifications of canceling a transaction, you are correct to be afraid to do it.

From you post you seem to understand that the proper way to deal with an unpaid item is through the unpaid item dispute process rather than taking a stab at an option you do not understand.