08-27-2018 11:27 AM
Hello my fellow eBay peoples! [I also posted the following on the eBay for Business Facebook page, I'm hoping it will be seen by somebody who can give us some real answers] I have a question regarding search placement. What does a Top Rated Plus seller who pays for a Premium Store Subscription, is part of the Global Shipping Program and on some listings the eBay for Charity Program, has hundreds of listing currently running and follows eBay “best practices” including offering one day handling, free shipping and free 30 day returns who also takes the time to write descriptive titles, set up and take 10 to 12 high quality images plus the time to add many item specifics to each and every listing have to do to place better than sellers who don’t do any of these things?
Example: I have listed roughly 30 items from a particular brand in one category, all NIB. When doing a simple search on eBay for just that brands name there are over 15,000 listings for that brand. I have that brands name as the first word in the title, it is in the item specifics and product description yet many many sellers who literally have less than 12 items listed in total, charge for shipping, don’t offer any kind of returns, don’t offer 1 day handling, don’t input any kind of item specifics, barely have a description and only use 3 to 5 poorly taken photos are placing at the top of the first page results yet my listings are nowhere to be found within the first several hundred. I even found a listing that had the wrong brand in the item specifics place within the first 300 listings for the brand.
To the credit of search and eBay best practices, my listings do start popping up at around the 375th mark out of 15,000+. BUT… when I did find one of my listings (priced at $57.88) eBay had put a “2 new & refurbished from $36.99” link under my Free Shipping and Free Returns which took me to a single auction listing with a Buy It Now option which counted as those “2 listings”, but that seller also charged $16.45 for shipping, offered no returns, had only a stock image and a picture of the styrofoam in the box (yes only 2 pictures and neither of the actual product the buyer will receive), their last bit of feedback was from 2016 and they only have 6 items for sale. How is that fair to me? Yes my listing was a whole $4.44 more at the time. I believe well worth it considering I offer fast and free shipping and free 30 day returns over a seller who does not (I did lower my price to hopefully remove that link from my listing). AND to add insult to injury they used my listings item specifics, word for word, they probably used the “Sell Similar” button!
It seems I am being punished for being a quality seller who has been dedicated to following eBay’s own “best practices”.
Overall, I simply do not understand how sellers who don’t put much time, thought or effort into their listings are placing way better than many sellers who do. Thank you for taking the time to read my frustrations and enjoy your day!
Solved! Go to Best Answer
08-27-2018 08:23 PM
yet many many sellers who literally have less than 12 items listed in total, charge for shipping, don’t offer any kind of returns, don’t offer 1 day handling, don’t input any kind of item specifics, barely have a description and only use 3 to 5 poorly taken photos are placing at the top of the first page
I think you answered your own question here. Perhaps following exactly what eBay recommends is not the answer to good search placement. What dictates good placement changes almost daily. It is manipulated, and if you can figure out how to do that you would be lucky indeed.
ebay suggests that many things will serve to increase or decrease your search standing. No data has ever been shown to prove what they say is true.
08-27-2018 12:04 PM
With 15,000 people selling the same thing as you, the best you can do is wait for your item to be close to end. Many buyers search ending soonest. OR, you can have some of the lowest prices. Many buyers search lowest price first. You have a 1/15,000 chance of being first.
08-27-2018 12:27 PM
If I were selling a $1200.00 item, I would give more info than "Vintage item with signs of age. Please see photos."
Give the buyer some details about the exact condition of the item.
Same thing for all of your china ...
08-27-2018 12:32 PM
Searches include the default Best Offer, Lowest Price, Lowest Price plus Shipping, Highest Price, Highest Price plus shipping, Ending Soon, & Just Listed.
There are even more Searches on the left side.
Your best bet is to list something every day to catch the last two Searches and put your Store URL into your descriptions for those who open any of your listings.
If you want to be the top dog , you can't be listing something that has 15,000 on offer. Niches help.
Search "Puckoon" for something that is actually scarce on eBay.
08-27-2018 04:20 PM
With apologies to the OP:
What do I have to do to place better in search?
Bribe Cassini?
08-27-2018 04:33 PM - edited 08-27-2018 04:35 PM
@penguins_dont_fly wrote:If I were selling a $1200.00 item, I would give more info than "Vintage item with signs of age. Please see photos."
Give the buyer some details about the exact condition of the item.
Same thing for all of your china ...
Absolutely. Lack of an adequate description is a large deterrent to sales as buyers pass the listing by in favor of those with complete, accurate, and informative descriptions. If someone does buy it, it opens the door big time to SNAD.
See pictures is especially a turn off as the buyer may wonder what is hidden in the pictures that they may not see, and that the seller is determined to hide. It's the kiss of death to a sale. It may also raise concerns in the buyer's mind that if the seller can't put effort into an adequate listing, what else won't he put effort into? Packing, shipping? Maybe best to move on.
08-27-2018 04:43 PM - edited 08-27-2018 04:45 PM
@castlemagicmemories wrote:
@penguins_dont_fly wrote:If I were selling a $1200.00 item, I would give more info than "Vintage item with signs of age. Please see photos."
Give the buyer some details about the exact condition of the item.
Same thing for all of your china ...
Absolutely. Lack of an adequate description is a large deterrent to sales as buyers pass the listing by in favor of those with complete, accurate, and informative descriptions. If someone does buy it, it opens the door big time to SNAD.
See pictures is especially a turn off as the buyer may wonder what is hidden in the pictures that they may not see, and that the seller is determined to hide. It's the kiss of death to a sale. It may also raise concerns in the buyer's mind that if the seller can't put effort into an adequate listing, what else won't he put effort into? Packing, shipping? Maybe best to move on.
This needs to be more specific as to what you mean by description.
Item Specifics hold much the weight nowdays. HTML descriptions themselves have been all but deprecated. Almost every buyer doesn't even know about the "Include Description" search filter. Even if you include description, the contents have very little weight compared to item specifics. Listings with extreme amounts of art actually move you down in search as that's not very mobile compatible. You see top ranked search item with broken descriptions, missing images, broken frames. They mean very little in search.
To respond to the OP's question, it's a combination of many things that changes constantly. Early this year, price was the #1 deciding factor (which went a bit badly considering they were pushing free returns, and this was not included in calculation). Seems like free returns are helping more now.
Prices are still important obviously. Free shipping helps. Promotions help.
Initial traffic helps. If your listing doesn't get many views, it will be thought of as worse than other listings. If you have a lot of quick views or sales, you will get a boost.
New listings have a boost at first as well.
They claim feedback does not make a difference, but often nowdays you will see a mix of sellers with low feedback (new sellers) and extremely high feedback. So I think it is factoring nowdays, just not sure exactly how.
Images without borders does help. Text, they say is bad, but as of right now, it doesn't seem to be making a noticable difference. Note, the image has a very minor affect. But as with everything else, this may change at any time.
Certain item specifics are more or less important depending on category. In auto parts as we sell, MPN is most important. Interchange and Other part numbers are important as well. For a little while a month or so ago, only MPN was being factored, and this was very bad for the category, but they resolved that one.
You need to constantly search your own items and evolve with the trends.
Try searching your own items, and thinking of what buyers might search. See where your items place, as well as check what the top results are doing differently than you.
It might simply be they had more activity when making a new listing. Sometimes it's a bit "random". You could put the same item up at the same price 5 months in a row, and it does badly for 4 months, but the 5th month you get a quick sale, and this may push the item to the top of the charts. Which makes it easier to sustain.
This is why some say GTC listings are bad. The longer you go without a sale or low activity, the worse placement you get. It's a negative snowball effect.
But if you have strong GTC activity, it's easier to keep up. And can give your listings sustained activity above newly relisted items.
08-27-2018 04:56 PM
15,865 items to select from with a average daily sale of 46 items so market saturation coupled with low demand won't make much differnece if you're first or last in search. Buyers aren't category surfing they are shopping there by exact title match...
08-27-2018 05:01 PM
For clarification~description~the description field of a listing. This provides more info than Item Specifics. Given what you sell, new auto parts, Item Specifics may be sufficient for you and your buyers, but usually a good description is a must.
08-27-2018 05:10 PM
@castlemagicmemories wrote:With apologies to the OP:
What do I have to do to place better in search?
Bribe Cassini?
Or, move to China? 😉 🙂
08-27-2018 05:13 PM
@tiramisu41 wrote:
@castlemagicmemories wrote:With apologies to the OP:
What do I have to do to place better in search?
Bribe Cassini?
Or, move to China? 😉 🙂
You win!
08-27-2018 05:14 PM
I have a item that goes in the same category search by title shows 3 for sale 90 days sales are 3 items with the 3 being sold mostly by who sold it the cheapest. Some folks will work for pennies.....
08-27-2018 05:36 PM
As you know, cheapest is not always the best way to go.
08-27-2018 08:07 PM
As what you say does make sense, the question remains the same (although some may have missed my point). I have listed dozens of items by this particular brand and in the same catagory about a year ago, I had no issue selling them all in a timely fashion. I once purchased a whole collection and sold about 100 items for another brand that has 200,000+ listings on eBay. There are many catagories and brands with thousands upon thousands of listings. That is not my issue and my listing descriptions are not my issue. I have never had a INAD claim.
My question, to put it simply, was if I am doing EVERYTHING eBay has asked us to do as sellers to "improve visibilty" of our listings and improve the overall marketplace then why are sellers who are doing none of those same things placing better in a simple search for a particlar keyword?
And yes, there are buyers that catagory surf just as there are buyers who know exactly what they are looking for.
08-27-2018 08:23 PM
yet many many sellers who literally have less than 12 items listed in total, charge for shipping, don’t offer any kind of returns, don’t offer 1 day handling, don’t input any kind of item specifics, barely have a description and only use 3 to 5 poorly taken photos are placing at the top of the first page
I think you answered your own question here. Perhaps following exactly what eBay recommends is not the answer to good search placement. What dictates good placement changes almost daily. It is manipulated, and if you can figure out how to do that you would be lucky indeed.
ebay suggests that many things will serve to increase or decrease your search standing. No data has ever been shown to prove what they say is true.