What are my odds on this one -Item not as described

[madech2]

Hello,
I figured I'd post this to see what everyone thinks the outcome will be. I'm pretty I know the answer. Needed to rant anyway.

Listing in question. https://www.ebay.com/itm/283972786768

Title lists: "For Parts"
Condition lists "For parts not working"

Condition description lists "For Parts"

Description mentions "consider not working" , "for parts", "missing trim", and lists and pictures what the buyer will be receiving.  Pictures shows both inside and out. 
Offering no returns (yeah yeah I know that doesn't mean no refunds)

Listing is up literally 2 minutes before it sold because it's the cheapest price on Ebay by far.

3 weeks after the buyer receives the package, he claims there's a missing part and asks for a partial refund of 25% of the price and if not given he was going to get a full refund. This, according to Ebay, is a violation of policy and a  reportable buyer offence (reported).  The buyer also sends pictures to try to show that there is a missing part. The pictures show the same area of the printer I pictured in the listing, so if there was a missing part he would have seen that in the picture. 
Since I won't provide a partial refund, the buyer files an "Not as Described" money back guarantee.  I report this as buyer making false claim because the listing pictures the same area as the buyer's pictures, so it is shown what's there and what's not.  The listing states missing parts. There were no false or incorrect things said in the description. What's interesting is that he doesn't put any descriptions in any of his listings, probably because he knows that people can scam the system by stating there was an ommision if he described anything at all, but may have left something out. 

So with the reports being filed and refund request still open, what are the odds of me winning? If a human looks into things, I think I have a good chance. I won a not as described before, but that was years ago. 

Thanks for listening. 

[gwzcomps]

You will lose.  Don't fight it.  Supposedly false claims can be appealed, but I have never tried it.  eBay makes it quite clear on where they stand when it comes to returns and sellers.

[donsdetour]

Well chances (odds) are you will refund.

Up to you if you want the item back and the cost of that.

Of course there next option is the payment method, so work with them if you can.

[fashunu4eeuh]

You will lose, but you have 30 days to appeal. Below is a link to how to submit one. Good luck.

https://www.ebay.com/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-item...

[pennsylvaniacandy]

I disagree partially. You will still probably lose, but please FIGHT IT! The more of us that fight these kinds of things, the (hopefully) more we can get our point across. I have been on the verge of deciding that ebay is no longer worth it. I make the point very clear to them when they side against me with something that is very obviously not my fault. I am only 1 or 2 bad transactions away from calling it quits. Ebay needs to have personal account reps (especially for businesses) that can look into things on a personal level (not an automated decision) before a return is even able to be accepted. This automatic acceptance of a "not as described" return is **bleep** when literally 100% of the time it is not true! It is mostly buyers not reading descriptions or not wanting to pay for return shipping, etc.

[inhawaii]

You're going to get all kinds of suggestions.

This is exactly what i would do in your situation. A 25% (less than $20) partial refund and be done with it.   It's a no brainer. 

What's your time worth?

Good luck and stay safe!

[madech2]

If it was $5, maybe $10 I'd be ok with just refunding. He's asking for $20 for something he got super cheap, and for a piece that doesn't matter. He could have just resold it and made $20-$50.

Have nothing but time these days. It's princple now. Can only lose if you don't fight. 

[gwzcomps]

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@fashunu4eeuh wrote:

You will lose, but you have 30 days to appeal. Below is a link to how to submit one. Good luck.

https://www.ebay.com/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-item...

---

I didn't realize the seller had to refuse the return to appeal.  The problem with that is if you let the case close without seller resolution you get a defect on your account.  For a casual seller it may be worth the risk.  For full time sellers it is better to just eat the loss.

[luckythewinner]

OP, 

IMHO there is not enough information to form an opinion. 

You say your listing stated that it was "missing trim".

Is the buyer complaining about this same trim, or were there other parts that were also missing that you did not mention in the description?

[toysaver]

If you're selling something for parts you need to take it apart to show the all the parts included.  Chances are the buyer needed a part and helped himself at your expense.  Happens all the time...

[gwzcomps]

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@pennsylvaniacandy wrote:

I disagree partially. You will still probably lose, but please FIGHT IT! The more of us that fight these kinds of things, the (hopefully) more we can get our point across. I have been on the verge of deciding that ebay is no longer worth it. I make the point very clear to them when they side against me with something that is very obviously not my fault. I am only 1 or 2 bad transactions away from calling it quits. Ebay needs to have personal account reps (especially for businesses) that can look into things on a personal level (not an automated decision) before a return is even able to be accepted. This automatic acceptance of a "not as described" return is **bleep** when literally 100% of the time it is not true! It is mostly buyers not reading descriptions or not wanting to pay for return shipping, etc.

---

As a smaller seller the risk of fighting it is too great.  You are fortunate that your sales volume is high enough to be able to absorb the hits.  Assuming your feedback received ratio is around 50% like mine you have a better shot fighting false claims.  In my case one claim without seller resolution hits me for .1%.  For you I am guessing a case would hit you for .01% on your dashboard.  In my case it would take 6 cases to lose TRS.  For you it would be 51.

[southern*sweet*tea]

Your odds of winning are zero.

Perhaps the buyer thinks you'll just cave in and give the refund, since out of the gate he was strong arming for a partial. I think he wants to keep it. Rain on his parade - send the label and wait for him to send "something" back. He may just go away if he thinks he has to return something.

[madech2]

He's saying other parts, but the area where he's saying the part should be is shown in the pictures.  Also, the item "for parts not work"  condition states that the the buyer can expect missing parts. I didn't mention the box or CD either. Buyer did not complain. If the buyer valued that part as 25% of the price, a question should have been asked if it was not listed  (which a normal person wouldn't bother listing), or they did not see it pictured. 

If omissions were reasonable to scrap products, I should be able to buy anything he's selling because he doesn't have descriptions.

[madech2]

Zero negative in 20 years. I don't use this account much, so it doesn't bother me.  It's sad that people have to worry so much and give in to scammers because they have to worry about their ratings because Ebay, along with Amazon and others, are customer customer customer. 

[madech2]

If I took it apart, then a person looking for a deal on a 99% functional item would miss out.  If companies would have human beings look at claims instead of computers or people programmed to just side with the buyer, sellers wouldn't have to do what you're state. 

Just trying to change the world 1 listing at a time 🙂