Wow, ok!! I was just warned about those very issues.
I think most platforms try and be reasonable and I would hope listen to both sides of a story and then act accordingly but, like you, I, and I guess plenty others, feel wronged when we know we have a solid case and things go against us.
I had an issue where a buyer purchased a jacket. jacket arrives but he says he wants money back because according to his post office, I could have mailed it for way less then I asked. He goes to ebay. I fight it saying the postage was on there from the beginning but he still decided to purchase it and I refuse handing any money over. He then says the item is damaged, because he lost the first round. I say send me and ebay pictures, which he does not. All this time my money is on hold. he then rates me negative. He is then told to send the item back and now according to ebay, if we refund a buyer we can avoid unnecessary negative feedback but they also say that they will delete negative feedback should the seller win the case.
He never sends the jacket back and I have to ask for my money back but guess what, the negative rating still remains even though I won the case and according to eBay, the Buyer perceived he was wronged, so in that case, ebay sided with the Buyer.
