mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@fun-snowbunny wrote:I'm not re-listing or listing any other items until Ebay steps it up. No customer support and no free listings to people unless you have a store.
You are ASSUMING there is no customer support and that simply is not true.
You can email Ebay.
You can go to twitter and find Ebay help.
You can go to Facebook, Ebay for Business for help.
You can come to the Weekly Chats on the threads for help.
You can come to the threads for help.
You aren't alone. There are options.
@bbravo65 wrote:...how about somebody does not involve in either Tweeter or Facebook...?
I'm with you. I don't do social media either. You can email Ebay. Go to the Help and contact icon at the top of the page. Click on that. Then go to the bottom of the page and you will see the email link.
Good luck.
@dudeboy777 wrote:you would thin ka business that is all done on the phone could have all the support from home you could need.
They actually probably could if they had all the equipment available to send home with the employees and the proper internet services at the employees home. As well as secure access to the site so that it doesn't not become a safety / security hazard for all of us. While it sounds simple it isn't.
@dudeboy777 wrote:no there is NO customer support .I notified the m4 times about two fraud sellers who have sold over 20,000 worth of items marked to ship in 4-6 weeks. So you cannot open a claim and they will be gone by then. they are selling 600$ items for 25$ and 90% of the people buying them are new to ebay .That is ruining new customers. I tried to get help on here and instead got a warning that ebay does not want to shame people that steal from them and needs to protect them from people like me , Power sellers with 100% positive for over ten years. we will get our money back but in 10 minutes I spotted at least three accounts that are hijacked and ripping people off. MY daughter the news director of a local tv station was going to run a special about pulling stuff out of the closet and starting to sell while people are at home. We just discussed it and its going to be instead a warning not to buy anything because all the crooks are also at home and smarter than ebay so they are ripping people off.
I hope you don't mind, but I have a few questions so I can better understand what you are saying.
"I notified the m4 times..." What is "the m4"?
Why would you purchase from a seller with a 4-6 week handling time? While a seller can have up to a 30 day handling time, Ebay doesn't allow for a 6 week handling time. So I'm unsure how a seller could have such a term on their listing. Keeping in mind that just stating something in the description doesn't mean the seller can enforce that on Ebay.
Why would you need to open a claim before the handling time passed?
No, Ebay does not allow a seller to close their account in under 60 days from the last transaction / sale. So their account will still be open.
" I tried to get help on here and instead got a warning that ebay does not want to shame people that steal from them and needs to protect them from people like me..." I find it very hard to believe that any Ebay CSR said that to you even on a bad day. I think you might have misunderstood them or have embellished a bit here.
"...I spotted at least three accounts that are hijacked and ripping people off. " Without having private account information on these other accounts, how are you possibly determining that they were hijacked?
Since your daughter has worked hard to get to the point of being a News Director at a local station, it would be my hope that she verifies before running any story or she will the the station wide open to legal issues.
@sd-brightis wrote:Yes I perfer a person than fb and tweeter too. ng
Many do, but there are lots of things I think we can all think of we can prefer doing that we can't right now because of the health crisis.
Look at it this way. You are getting your answers in writing. That has a benefit.
