I have (had) a 4 year old PowerSeller account with a monthly selling limit of $100,000.
I recently began selling crypto mining hardware and had a temporary restriction placed on my account, presumably due to the fact I sold approx. $30k worth of items over a 4 day period (profit margin was only a few thousand).
Vero contacted me asking for proof I purchased the items I was selling. I uploaded the requested document in the form of a sales contract and invoice from the manufacturer. They claimed that the document did not include all of the required information (namely, my own personal bank account information). I contacted the manufacturer and they provided me with a document from their internal payment system which included my actual bank account details from the ACH transaction.
I submitted this to Vero. They responded informing me that once tracking information uploaded indicated confirmation of delivery, the account limitation would be removed. I pointed out this had already occurred.
Vero sent me back another e-mail template (mind, they are just cutting and pasting the same e-mail template over and over) asking for tracking information to be uploaded again. I responded again pointing out this was already done.
Vero responds with another generic email informing me my account is limited and requests the same contract document. I humor them and upload it again. They respond, again, asking for tracking information. I point out that I already uploaded tracking information.
Vero then responds informing me that I failed to provide requested information about my personal identity and business practices (which they did not request - it's obvious someone chose the wrong e-mail template). I responded pointing this out, and informing them I'd be happy to provide any additional documents if they specified them.
Vero responds requesting a contract again proving that I purchased the items ( for the 3rd time). I oblige (realizing this is the definition of insanity) -- and again, get a follow up asking for tracking information.
I give up and call eBay. The phone rep reads a canned script to me but acknowledges that they can see I've uploaded the same documents several times. She assures me she will have this resolved and I'll receive a message.
I received a generic message indicating my account is limited.
This is, by far, the most horrifying e-commerce experience I've ever endured. Is there a private line to a North American office I can get in touch with to speak to someone capable of having a fluid conversation and resolving the issue?
eBay has been holding $20,000 in sales proceeds for over 3 weeks while they engage in this bizarre spectacle of behavior. I've since started calling my customers, explaining the situation, and executing private agreements to re-process their orders directly on my website since eBay does not appear to be a safe or legitimate platform to transact serious business. Fortunately, they have all been very understanding and helpful clients.
Any help is appreciated to get in touch with an actual eBay representative able to communicate better than a malfunctioning robot.
