09-13-2019 08:44 PM - edited 09-13-2019 08:45 PM
I turned my vacation settings on & show vacation dates. I also selected Keep people from buying your fixed price listings while you're on vacation. In the past, users could still view my listings - I know, because I would get their messages. Now none of my store items display. Did this just happen?
09-13-2019 10:39 PM
09-13-2019 10:45 PM
09-13-2019 10:57 PM
@local wrote:I turned my vacation settings on & show vacation dates. I also selected Keep people from buying your fixed price listings while you're on vacation. In the past, users could still view my listings - I know, because I would get their messages. Now none of my store items display. Did this just happen?
They will not appear in the search returns while you have this setting in play.
But if a buyer has any of your items in their shopping cart or on their watch list, they can still see them and they could email you from those listings. However they would not be able to purchase them. They will however remain on their watch list or in their shopping cart as long as they want to leave them there.
09-14-2019 12:22 AM
Your situation is exactly why in my opinion, sellers should hide their listings when they have to put Stores On Vacation.
Returning to an annoyed customer is not going to be a pleasant experience, for either party in the transaction.
If you can't ship it within a day or two (and most buyers expect shipment within 24 hours or less) don't tease the customer.
09-14-2019 12:42 AM
09-14-2019 12:48 AM
There are 2 settings for the Vacation hold.
When I go on vacation, even for the weekend, I select the option to HIDE my listings, so no one can purchase them. I have a 1-day handling time, and do not wish to bulk edit changing my handling time.
If you select the option to keep your listings viewable, buyers can still purchase, BUT you will receive a ding for late shipping if you do not change your handling time, as ebay still expects you to ship within your handling time (even if on vacation, which is why you have to extend your handling time to cover the time you are away).