Unpaid item suggestions

[nighthawkjimm]

Last Tuesday (Oct 15) a buyer inquires abut an item I have. Makes an offer that is auto-accepted through my settings on said item. 

5 minutes after receiving the email that my item has sold, I get a message from the buyer asking if I can wait till Monday (Oct 21) for payment! 

I politely tell them that that is not acceptable.  My terms to them are 2 days before I open an unpaid case. Buyer agrees to pay by Thursday (Oct 17). 

Buyer has not paid as of today (Oct 18). Unpaid item case is opened already. BUT EBAY gives the buyer to next Tuesday (Oct 22) to pay, which puts the deal for payment in the buyers wheelhouse completely, even though it is all wrong in my eyes.

Before I opened the case, I checked to see if I could cancel the transaction, but NONE of ebays "reasons" listed for cancelling item fit properly. 

I have reached out to buyer multiple times, with nothing but silence on the buyers part in all this since the last email where in they agreed to pay by Thursday.

Any other suggestions on this that dont lead to a strike against my account or negative feedback from this cr*p buyer. 

Its not about the money, its about the time wasted by this person.  I didnt come to ebay to wait a week on an item sold. Any thing else I can do to end this now and walk away from this transaction?

[nobody*s_perfect]

The unpaid item claim process takes a minimum of 6 days, and that's just a fact of life at eBay.  

And now that you have opened the unpaid item case, you no longer have the option to cancel the transaction anyway.  So just wait until you get the option to close it. Maybe he'll pay at the originally suggested time. There is no point in "reaching out" to this buyer, so stop communicating with him.

[nighthawkjimm]

Oh, I already gathered the fact opening the unpaid case puts this deal straight in the buyer court, on the buyers cr*p terms......and THAT is soooo wrong. 

BUT, as stated, before opening the case, the options ebay gives when you check your "sold items", select the item in question, and select "Cancel Order"......give NO option to select that fits the bill as a valid reason to cancel an order in a case like this, no option to select your own reason. 

Its like walking in to your local burger joint, ordering the burger on special, getting it on your table, then walking out telling the staff "I will gladly pay you Tuesday for a hamburger today".

I mean seriously, WTH, over.

[inhawaii]

Was this an auction or buy it now with best offer?

I use "immediate payment required" and will never go back. 

Good luck to you!

[nobody*s_perfect]

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@nighthawkjimm wrote: ... Its like walking in to your local burger joint, ordering the burger on special, getting it on your table, then walking out telling the staff "I will gladly pay you Tuesday for a hamburger today".....

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It's not like that, because you haven't shipped the item yet.

[nighthawkjimm]

buy it now with best offer

Offer was made that as in my range.

Ebay does not make immediate payment valid on best offers. This was an offer.

[myescape]

No it is not as buyer does not have the item,you still do

You agreed to the unpaid item policy by listing here which give the buyer a minimum of 6 full days to pay.If you want faster than that use immediate payment required.There are no fitting reasons in the cancel process for non payment because ebay has a process w a timeline for that

[nighthawkjimm]

With my item held hostage , and ebays time frame giving the buyer the rights to hold it hostage, certainly feels that way to me.

Would you be happy to have an item "sold" today, and then get message from a buyer saying they will pay you in a week? Somehow, I think not. 

[a_c_green]

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@nighthawkjimm wrote:

Would you be happy to have an item "sold" today, and then get message from a buyer saying they will pay you in a week? Somehow, I think not. 

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Well, once you've agreed to sell the item to the buyer without using the Immediate Payment Required option (which is available for Fixed Price purchases but not negotiated ones, nor auctions), they have a minimum of six days to pay. That's the way it is.

However, if they do not pay before the Unpaid Item dispute times out, they will not be able to leave feedback later, which I understand was one of your concerns. If you use the automated Unpaid Item Assistant to open the disputes automatically, the deadbeat buyer cannot leave feedback during the 4-day payment window either. (If you open the dispute manually yourself, he can leave feedback even without paying, although I think you can get that removed later if he never pays.)

I have actually had auction winners ask for an extended time to pay, as you described. I tell them that eBay (not me) will send them an Unpaid notice after 4 days (my setting on the UPI Assistant), but that they "don't need to worry about that" as they will still have 4 more days to pay after getting that notice. I just describe it in neutral terms and don't make it sound as if I have any control over it, and then they can do what they want. I have occasional UPIs that do time out without payment, but not a lot.

[loveyourimagination49]

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@nighthawkjimm wrote:

With my item held hostage , and ebays time frame giving the buyer the rights to hold it hostage, certainly feels that way to me.

Would you be happy to have an item "sold" today, and then get message from a buyer saying they will pay you in a week? Somehow, I think not. 

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I’m pretty sure most of us have had that happen.

[mypostingid15]

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@nighthawkjimm wrote:

With my item held hostage , and ebays time frame giving the buyer the rights to hold it hostage, certainly feels that way to me.

Would you be happy to have an item "sold" today, and then get message from a buyer saying they will pay you in a week? Somehow, I think not. 

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No, I would not be happy, but at least they communicated with you and requested an extension, many non payers will not do that.

When something like this happens to me, I tell the buyer to pay whenever they can and move on to the next sale, I don't just concentrate on one sale. I know it's annoying but as a buyer, sending me several emails is just as annoying.

[nighthawkjimm]

A request for an extension should come before you agree to purchase an item. Thats the problem. They not only sent a request AFTER getting a nice deal, but now with an unpaid item case open, they get more time and get their way. Totally bogus. I wish I could do that on my car payment.


And I only sent one message as ebay suggested in trying to resolve this between buyer and seller after the buyers agreed time frame frame to pay passed. Just blown off

[nighthawkjimm]

Ive never had this happen. All my buyers have been quick and wonderful for the most part, aside from a few strays and stolen credit card users. (Got lucky ebay covered those on my end)

[7606dennis]

Based on what you have stated here is my advice:

Do not cancel the transaction.  File a UID instead.  If the buyer fails to pay within the 96 hours allowed by the UID, close it and give the buyer a strike on their account.  Put the buyer on your BBL.  

I would also recommend not setting the auto accept/decline option on your listings.  You have more control if you review the offers received and decide if you want to accept, decline, counter or ignore that way.  It also gives you the opportunity review the buyer's feedback left for others and retraction record.

On all fixed price listings I suggest using IPR.  Although this cannot be used when accepting an offer or in the case of auction sales, it is a good way to avoid the hassle of having to go through the UID process.

Ordinarily, I'm fairly lenient if a buyer needs a bit of time before paying, (Within reason, of course.) but if they say they are going to pay by a certain date, I file a UID the day after if they miss that date.

[nighthawkjimm]

IPR?

What is that?