Unpaid item case

[lubi_do]

How long does it take for an unpaid item case to be closed. Buyer still hasn’t paid a week after case was opened.

[nobody*s_perfect]

 
When you file an unpaid item claim, eBay immediately sends the buyer a message that strongly encourages them to pay for their item within 4 days. But that's all eBay does.

If the buyer doesn't pay, then after 4 days you'll get the option to close the case, giving the buyer a strike and getting a credit for your final value fee. Do not expect to hear anything about your case directly from eBay. Either the buyer pays or they don't. If you don't close the case within 36 days after the transaction it will expire, which means no strike for the buyer and no credit for you.

So in this case, YOU need to go back and close the case, before it expires.

[kensgiftshop]

---

@lubi_do wrote:

How long does it take for an unpaid item case to be closed. Buyer still hasn’t paid a week after case was opened.

---

If they don't pay, return to the case after 96 hours and close it.

[lubi_do]

I do not get a prompt to close the cases

[nobody*s_perfect]

If you don't close the case within 36 days after the transaction, then it expires. Is it possible that it has been more than 36 days since the item was sold?

You posted on October 12, which was 12 days ago. You said that it had been a week since you filed the case, which brings us to about 19 days since you filed. You have to wait at least 2 days before filing the case, so right now we must be at least 21 days after the transaction.  

[bimm_corp]

You might want to consider using the eBay Unpaid Item Assistant.

1> Go to Account settings>Account preferences>Site preferences>Unpaid Item Assistant.

2> Click on the "Edit" link at the right and click on the "Yes – I want Unpaid Item Assistant to open and close cases on my behalf." button.

3> Select "2 days" from the "Open a case if payment hasn't been received after" drop-down list.

4> Select "Real-time" for the next 2 drop-downs.

5> I have "No" selected for the next 2 drop-downs, but you can select whatever suits you.

6> Hit the blue "Save"  button at the bottom.

All done.

Now when a bidder/buyer doesn't pay after 2 days, eBay will automatically open a case for you and send you and the buyer an email noting such. After the two days are up, eBay will send the buyer a notice that they have 4 days to pay up. After that the your UPI case will automatically close. The buyer will receive an Unpaid Item strike on their account. Once the case is closed the buyer will not be able to leave you negative feedback. It will take 1-2 weeks for eBay to refund your FVF. Don't forget to add the buyer to your BBL.