eBay

groovy419 · ‎08-22-2023

Hi,

I’m starting to sell after a long hiatus. I was very happy to see AI used to help write descriptions. However, I ran into a glitch that whenever I used a previous auction as a template for my next auction, it was defaulting to ACCEPT OFFERS. So with each listing I would have to manually close that toggle, resulting in unnecessary keystrokes.

I have had carpal tunnel and overuse pain in my hands and wrists for 30 years. By now I am sure eBay is aware that not every user is free from disabilities but chooses to make their platform unnecessarily cumbersome to use.

Customer support is hidden behind AI asking what you want. If it doesn’t understand, it rephrases. Sometimes you get kicked back to the beginning before you finally get the prompt to talk to an agent.

It’s cruel to make your hard-working clients with disabilities sit there and punch keys like we don’t have anything better to do.

Accessibility should be the standard. There should be a 1 button click-through to customer service and all these other hiccups that require additional keystrokes every listing should be buttoned up.

Do better please.

tobaccocardyahoo · ‎08-22-2023

Customer service is an ever growing overhead expense for online marketplaces, and short of raising fees for sellers to support it, the only choice is low IQ artificial intelligence.

The best solution for a seller is not needing any intervention by customer service. Unfortunately, many sellers do not use this site enough to invest the required time before using this site, and need to relearn everything because they only deal with it infrequently. Many of the changes to the site are nuanced, and sellers who do not understand why they are implemented find themselves unable to use them properly.

I am not willing to see my fees raised in order to include my human beings in customer support. Many other sellers might disagree with me, but that will not include those who choose to refer to this site as Feebay.

monica-sells · ‎08-22-2023

Probably 90% of the calls to CS are not even necessary...

and are readily available in the online help pages...but in this day and age of instant gratification, people seem to think that 20 minutes talking to an agent is more productive than 10 minutes wading through pages of policies.....

There are absolutely situations that 'might' require human intervention....but 'most' of the time the end resolution will be the existing circumstance...

as far as 'navigation'....i sympathize with cp...(I also have been diagnosed with same)

but...........

maxine*j · ‎08-22-2023

@tobaccocardyahoo wrote:
Customer service is an ever growing overhead expense for online marketplaces, and short of raising fees for sellers to support it, the only choice is low IQ artificial intelligence...

And that goes for utility companies, financial institutions, medical providers, and everyone else we all have to deal with.

Here's one that is almost funny:

Have landline with Carrier X and a cellphone with Carrier Y. Landline part of medical alert system. Landline went haywire, causing medical alert system to do likewise. Imperative it be fixed. Couldn't call out on landline. Used cellphone. Got automated answer: "This is not an X number. Please hang up and call your cellphone service carrier." Tried three different numbers for X. Same result. In desperation, went to the web, Googled, found someone who had experienced same and found number that will reach X from a non-X phone. Used that number. Worked! Pressed button after button. At one point, remote test run on my phone which determined problem was likely theirs. Had option to schedule repairman. He came next day. Fixed problem with line outside my residence. Landline and medical alert system all back to normal. Whew!

All in all, over 48 hours of frustration and wait, and a moment or two of pure despair. The only human I dealt with was the repairman, who actually worked until nearly 8:00 p.m. to get everything right.

Life in today's world.

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