eBay

164nc · ‎05-28-2018

Greetings All: Sold a vintage item to buyer, a two tier tray. It was shipped disassembled for safer transport of the item. The buyer cannot get the item reassembled correctly and has contacted twice for help in doing so, which I have provided along with a link to a YouTube video of similar item assembly. It is not a complicated thing to assemble. I did it in two attempts & I can barely fix a bent straw. This person must be super mechanically challenged as this is a common kitchen item designed for ease of use.

Suggestions on how to proceed would be appreciated. Thanks.

duggmills · ‎05-28-2018

Tell the buyer to take it to an Ace Hardware Store. Those people are helpful. And tell her to tip the person a couple of bucks.

I'll bet she asks you to pay that tip. Tell her here's a tip. Plant your corn early.

"Fly the Big Ones"

ymeagainlord · ‎05-28-2018

OFGS. They have to be having you on.

It's so simple a caveman could do it.

Crusader Cat is watching

Everyone thinks of changing the world, but no one thinks of changing himself. - L Tolstoy

"You are entitled to your own opinion, you are not however, entitled to your own facts."

ed8108 · ‎05-28-2018

Yes, there are some people who find what most people consider easy to be very difficult to accomplish. Continue to be professional and supportive with your buyer, as

one of EBay's manny good sellers .

164nc · ‎05-28-2018

My thoughts exactly, except I was thinking a chimp. Which then just leaves the scammer option, setting up a SNAD for a full refund & possibly the item, thinking return shipping would be cost prohibitive. They better think again! They have already implied "missing parts", which of course there are none and I replied so.

18704d · ‎05-28-2018

Maybe the misaligned it when screwing it together and stripped the threads?

?

Lynn

Lynn

You love me for everything you hate me for

.

164nc · ‎05-28-2018

This model's assembly is very basic. One long pole that passes through the trays w/ 2 covers to hide the pole & properly space the trays. The only screw is the last 1/2" of the pole that pokes out of the bottom of the lower tray & a simple wing nut goes on that to snug up the assembled tray for use.

jonathankirkland · ‎05-28-2018

Your only further correspondence should be:

"Dear Buyer,

I am sorry you are experiencing trouble. If you are dissatisfied, please return for a full refund.

Sincerely,

Seller"

Nothing more. And see if they open a case or go away.

a_c_green · ‎05-28-2018

@164nc: Okay, let's try this:

My Real Job is Tech Support, and I frequently have to write a procedure at a moment's notice to help a customer, some of whom you'd swear must be unable to locate their own rear end using both hands and a flashlight. But I digress...

Try sending them the following, which I scribbled out in Notepad just now, based on your description here. You'll need to pick whichever is the best phrase in Step 2:

Hold the decorative top end of the threaded shaft in one hand.
There are two decorative pieces of tubing that slide on to this threaded shaft. Pick ("one"/"the shorter"/"the longer") of the two and slide it on to the shaft.
Now pick the smaller of the two dishes and slide that on to the shaft.
Now slide on the second piece of decorative tubing.
Now slide on the larger serving dish.
Now turn the wing nut on to the threaded portion sticking out the bottom, and tighten it all up.

rustydalmatian · ‎05-28-2018

You better make sure they know righty-tighty, lefty loosey or you may gat a message like "the wing nut won't move".

164nc · ‎05-28-2018

That actually was my 1st response back the the buyer almost word for word! LOL. But this morning there's another email stating it's not level because the wing nut is resting on the surface. Obviously, they are not looking at the listing pics for any help or they would have seen the wing nut is supposed to go up into a recessed area under the bottom tray. I suggested they do look at the pics and watch a video on a similar item being assembled.

castlemagicmemories · ‎05-28-2018

I've written procedures myself. I always wrote the most complete instructions you can think of, in simple terms. You really have to break it down to cover each and every little thing that might be involved, as you well know.

Not bragging, but I always got raves about my instructions~~you covered everything and made it so simple! Yet I recall times where, when actually demonstrating a procedure repeatedly during training, I thought that a very simple action would never be grasped.

sharingtheland · ‎05-28-2018

@jonathankirkland wrote:
Your only further correspondence should be:

"Dear Buyer,

I am sorry you are experiencing trouble. If you are dissatisfied, please return for a full refund.

Sincerely,
Seller"

Nothing more. And see if they open a case or go away.

Just say return for refund. Don't use words like "dissatisfied" or "trouble."

Sherry

=^.^= =^.^=
( ) ( )
" " =^.^= " "

jonathankirkland · ‎05-28-2018

@sharingtheland wrote:
@jonathankirkland wrote:
Your only further correspondence should be:

"Dear Buyer,

I am sorry you are experiencing trouble. If you are dissatisfied, please return for a full refund.

Sincerely,
Seller"

Nothing more. And see if they open a case or go away.
Just say return for refund. Don't use words like "dissatisfied" or "trouble."