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Undeserved defect

I've been selling here almost 12 years, so I'm pretty experienced.  I was given a defect because the post office was late in delivering a package.  It was shipped on time.  I filled out the paperwork, but it said I had to call customer service cause of technical issue they were having.  I called that day-10-27 & escalated it.  I've called 3 more times & still nothing.   Obviously CS isn't going to do anything.  Does anyone have any suggestions.  The defect doesn't take me down much, because I've always been a top rated seller, but it's just not right being given a defect that you don't deserve.  It's very easy to prove too.

carmurr

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Undeserved defect

Exactly what type of defect did you receive?

 

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