Unanswered mail

[akstampguy]

For about a week or so I have had a notice that I have an unanswered question in my messaging board....I do not, but the notice persists, is this unusual or am I just not seeing it?

[ebooksdiva]

If you answered the message already simply click the drop down menu and select message answered or similar verbiage.

[akstampguy]

Makes sense, I have reviewd the majority of my messages, and cannot find one with a question so I deleted most of the messages in an attempt to be rid of the notice, that didn't work either. I suspect it is a bug or something but thank you for taking the time to reply to my inquiry. Is there a phone number to reach-out to EBay? If there is, I would love to have it.

[pargran3]

No. There is no phone number and this is really not a huge problem.

If you answered a question and the potential buyer was polite and replied with a thank you, that registers as another question since eBay does not read the messages to see if it asks a  question.

Just mark it answered.

Really not a big deal.

[akstampguy]

Unfortunately, that scenario does not apply. Plus I have yet to find a drop-down menu with 'answered' as an option. You are right, it is no big deal, just annoying to have that notice perpetually there.

Thanks again for your help. Also annoying is that EBay does not feel it necessary to provide live technical assistance.

v/r

Bill Barker (aka) AKStampGuy

[pjcdn2005]

On the sellers hub overview page click on active listings with questions and it will bring you to the specific listings that supposedly have questions.  If you click on the arrow next to 'answer the question' the first choice is 'mark as answered'.

[akstampguy]

Thanks, PJ