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Unable to update email

when I opened my eBay account many years ago I had a Hotmail account email. I thought I had gone through all my accounts and updated to my new Gmail account. However back in January I accidentally signed in under my Gmail account which then created a new account? Don’t understand how it automatically does that but when I noticed I then went and signed into my original account Hopemb841 and tried changing my email unsuccessfully. So here I am now in March and have gone back and forth with eBay chat and a dozen “people” trying to fix this issue. First claim was that account needed 30 days to close. That has passed and still unable to update my email. I am still able to get into my Hotmail account on my laptop. But for selling purposes my Gmail account is preferred. If you have made it through this lengthy explanation thank you, and any suggestions on how to get my email changed?

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Unable to update email

No two accounts can have the same email address, I don't think it matters if one is closed or not, the email address is still associated with that account.

Sorry, but in order to change your email address in this account you would need a new email address.

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Unable to update email

What @ebooksdiva stated below is absolutely correct.  You can not have two accounts with the same email address.  

 

And yes it does take a little time to close an account, but be advised that you can repeat an email address from a closed account either.

 

https://www.ebay.com/help/account/changing-account-settings/closing-account?id=4199


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
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