eBay

dinpavent0 · ‎12-07-2018

So sold an item on a sunday evening at 6pm, next morning at 9am buyer asks for tracking. I politely tell buyer I am shipping at noon. Replies ok thank you. SO I mail it, mail it priority and message buyer to let them know I sent priority cause it seemed that they needed it quickly (since asking for tracking not even full 12 hours later). Buyer replies and is very happy. Almost week later, I get a return request, reason is buyer changed his mind. Now I do have NO RETURNS, but of course I know you can return anything if don't match descripton, etc. Anyways, no message from person before hand. So I decline the return for simple fact I rushed this order for this buyer, and my listing says no returns. So I get a negative which is full of **bleep**.... which I was totally expecting. Buyer been a member since 2006 so knows full well I don't have to take return. I have many items I accept returns and many items I don't. If I took return I would be out my shipping money when I sent, also I took an offer of half price!! And jerk still leaves feedback that i Have the worst customer service??!! Oh well, happens to alot of ppl I am sure. Like I said , just a rant. You know, any person that has ever messaged me after receiving item and wanted to return, I have always been polite and more than willing to work out issue. Just burns me up. Well feel better now, just needed to let that out.....lol

Hope everyone else having NO PROBLEM sales.

castlemagicmemories · ‎12-07-2018

Glad you got that out and feel better.

Your response was good, very professional.

Shrug it off; don't let it ruin your holiday season.

*madison · ‎12-08-2018

You still might have to accept the return if the buyer files a not as described claim.

the*dog*ate*my*tablecloth · ‎12-08-2018

Ugh. Why do people play these moral games? If you accept returns, you should have. Instead you decided to teach this stranger a lesson. You were the one who took a stand first and that was what caused the buyer to lie.

Any time you turn a business problem into a battle of wills someone suffers. On eBay it’s nearly always the seller. I would have told them to send it back for a refund of the purchas price only.

city*satins · ‎12-08-2018

@*madison wrote:
You still might have to accept the return if the buyer files a not as described claim.

When a buyer tries a non-SNAD return and is declined and then opens a SNAD return instead - the seller usually has a pretty easy time getting Customer Service to close it in favor of the seller.

THIS SPACE LEFT INTENTIONALLY BLANK

the*dog*ate*my*tablecloth · ‎12-08-2018

I would assume then they can go to Paypal

city*satins · ‎12-08-2018

@the*dog*ate*my*tablecloth wrote:
Ugh. Why do people play these moral games? If you accept returns, you should have. Instead you decided to teach this stranger a lesson. You were the one who took a stand first and that was what caused the buyer to lie.

Any time you turn a business problem into a battle of wills someone suffers. On eBay it’s nearly always the seller. I would have told them to send it back for a refund of the purchas price only.

I'm not so sure it was a moral game. The listing is clearly a no returns one and there is even text in the body to that effect. Also it offered Free Shipping. To accept a remorse return on a free shipping item, given that the shipping cost was included in the purchase price would represent a loss to the seller that might not have been acceptable, especially after accepting a lower offer.

I have listings that are no returns and listings that accept returns. My up-front decision is usually based on my perceived risk of return and the potential loss. I don't think that's a bad practice. Just because I accept returns on some items doesn't mean that I should necessarily accept returns on all items.

THIS SPACE LEFT INTENTIONALLY BLANK

*madison · ‎12-08-2018

@city*satins wrote:
@*madison wrote:
You still might have to accept the return if the buyer files a not as described claim.
When a buyer tries a non-SNAD return and is declined and then opens a SNAD return instead - the seller usually has a pretty easy time getting Customer Service to close it in favor of the seller.

And that's why I said "might"

buyselljack2016 · ‎12-08-2018

@the*dog*ate*my*tablecloth wrote:
Ugh. Why do people play these moral games? If you accept returns, you should have. Instead you decided to teach this stranger a lesson. You were the one who took a stand first and that was what caused the buyer to lie.

Any time you turn a business problem into a battle of wills someone suffers. On eBay it’s nearly always the seller. I would have told them to send it back for a refund of the purchas price only.

OP said it was "no returns".

This is just a buyer that has been conditioned by sites/stores that take everything back.

Seller refusing to eat Priority shipping for a numpty buyer is not a "moral game".

Also don't want to hear it is a part of doing business. Doing business is a 2 way street.

What lie? Buyer remores. Changed mind.

the*dog*ate*my*tablecloth · ‎12-08-2018

Maybe but the OP said one of the reasons was because she rushed the order. Do good things for people because they’re good, not with expectations.

I don’t even know if you can do a partial return for refund but I would have allowed the buyer to return for the total less actual postage.

I have a buyers remorse return on my website right now and that’s what I’m doing.

city*satins · ‎12-08-2018

@the*dog*ate*my*tablecloth wrote:
I would assume then they can go to Paypal

Well, if they do, the seller won't be any worse off, because at least on Paypal the seller won't have to pay for return shipping.

Also - a seller can dispute a Paypal complaint by citing the previous action the buyer took on eBay and sometimes (only sometimes) Paypal has been known to close the buyer's case in the seller's favor.

Either way - if the seller ends up with a Paypal case and loses, the net $ of the return won't be any greater than if he'd accepted the original return request.

If sellers are going to have the right not to accept remorse returns, then I think that they shouldn't automatically bend over and accept them anyway. What's the point of having a right if the seller always relinquishes it?

THIS SPACE LEFT INTENTIONALLY BLANK

city*satins · ‎12-08-2018

@*madison wrote:
@city*satins wrote:
@*madison wrote:
You still might have to accept the return if the buyer files a not as described claim.
When a buyer tries a non-SNAD return and is declined and then opens a SNAD return instead - the seller usually has a pretty easy time getting Customer Service to close it in favor of the seller.
And that's why I said "might"

And that's why I said 'usually'.

THIS SPACE LEFT INTENTIONALLY BLANK