albertabrightalberta
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
If the buyer hasn't done so already, tell him to open a claim for INR (item not received).
Then you respond to the claim with the tracking number. Even if the tracking number shows on the order page, you MUST respond to the case with the number.
Once ebay verifies that it was delivered, they'll close the case in your favor and release the funds.
You can tell the buyer they need to check with their mail carrier and/or their local p.o.
@ti-beach wrote:I asked if I had the correct ship to address...
"Yes but we get mail delivery at the end of the street and USPS puts boxes in larger compartments and leaves a key in your mailbox. The mail person obviously put the key in the wrong box and whoever got the key of the multiple boxes kept the package"
If that's what happened, that's not your problem. It's the buyer's problem to deal with with their own post office.
Stop communicating with the buyer except to tell them to open a non-receipt claim on the order and tell them they need to speak to their post office and carrier.
@albertabrightalberta wrote:If the buyer hasn't done so already, tell him to open a claim for INR (item not received).
Then you respond to the claim with the tracking number. Even if the tracking number shows on the order page, you MUST respond to the case with the number.
Once ebay verifies that it was delivered, they'll close the case in your favor and release the funds.
You can tell the buyer they need to check with their mail carrier and/or their local p.o.
What you have said is good advice, however it adds another ding in the seller's Service Metrics for an INR. Now for sellers that don't get too many INRs, that won't present a problem. But for anyone that gets a few, it may not be a good idea.
Communicating with the buyer and being both professional, kind and sympathetic will do wonders. The buyer would need to work with their local PO to try and locate the package. However it is likely way too late for a recovery to happen. Wherever that package was delivered, clearly they didn't give it back to the carrier as delivered to the wrong address.
Don't forget the Service Metrics and the effect it can have on sellers. If there is a way to avoid an INAD or INR getting started, the seller should take all reasonable steps to avoid them. Now if you are a seller that only gets one occasionally, then there likely won't be a problem. Just something to keep in mind.
The advice that @brightlightbookseller gave in post 7 is really good too.
@willy_beamin wrote:Currently going through this at the moment,
USPS delivered to wrong address, entirely different postcode then to what the address was that i provided.
Seller is saying its on me to follow up, entirely disagree.
I pay for an item i want it delivered to my address, not a city with a postcode 8 miles away.
IDC if it's easier for me to ring and follow it up, i paid for an item that wasn't received.
In EBay's T & C's, show me where it states that a buyer has to go chasing his parcel across 2 cities?
Its up to the Seller to ensure accurate delivery, the sellers problem is with USPS, not me.
You are correct. The seller is responsible to get the package to the ship to address on the buyers payment for the item. I'm sorry your seller is not working with you.
If you can prove it was delivered to a different address than yours, you can file for an Item Not Received and attach the info from USPS that shows the item was delivered to the wrong address. I'd like to say you should win, but sometimes initially you don't and then you have to appeal. But you have to have the info from USPS showing where it was delivered.
Has USPS tried to retrieve the package? If not, they should have. I know the seller should be contacting the post office, but clearly that isn't working out for you, so you should call your local PO and find out if they tried to retrieve it. You need to talk to them anyway to get proof from them that they delivered to the wrong address.
