Hey everyone. I recently sold an item and shipped USPS to the buyer with insurance purchased to cover item value. The buyer received the package today and showed me photos of damage that was present upon delivery. Both the package and item inside were broken.
What do I need to do to get an insurance claim started to get reimbursed for this? I've shipped a lot of items, but this is the first time I've had to deal with this.
Does the buyer need to return the item to me? Or return the item and packaging to the post office to verify the damage?
At what point do I need to issue the buyer a refund? They seem to be under the impression that they get to keep the item as well as receive their full refund. Is that true?
Do I need to start a claim at the PO I shipped from or online? What information will I need to present for the claim?
Thanks for any help!
