eBay

rainbowcolorz · ‎04-03-2018

The other day I mentioned I shipped a buyer her package on 3/27 and as of yesterday (and still today) it shows Still In Transit to Next Facility.

I did a case research claim and the clerk from the buyer's P.O. called me yesterday to say the clerk inside the P.O. where I shipped it from in my city entered the weight of the 4 OZ package as 14.50 ounces.

Needless to say I am quite upset. I sent my buyer updates so she knows I haven't forgotten about her.

I plan to get into my car and drive back to that P.O. this morning with my eBay Online Label Record and the scan receipt the clerk gave me on 3/27 with the wrong weight to find out how they can correct this problem.

My question is, I would like them to take this hit and not me so if I can get that P.O. to write something on their letterhead accepting responsibility for their error, if eBay dings my account for late delivery, will I be able to scan the letter from the P.O. into my computer and if necessary, the Online Label Record (that shows it was only 4 OZS and not 14.50 OZS) and their receipt that shows the clerk entered the wrong weight, into somewhere so eBay or an eBay employee can see it?

My wonderful buyer has not opened a case.

Thanks.

n.s.sherlock · ‎04-03-2018

Let me get this straight...

It still shows in transit because it was sitting in the buyer's PO because your PO put the wrong weight on it? Is it still sitting there? What, the buyer's PO won't scan it because they think the weight is wrong?

All POs have scales, couldn't they just weigh it and see that the weight was correct for the postage?

If it shows in transit, then eBay knows that you shipped on time.

lovtaco0 · ‎04-03-2018

@rainbowcolorzwrote:
The other day I mentioned I shipped a buyer her package on 3/27 and as of yesterday (and still today) it shows Still In Transit to Next Facility. I did a case research claim and the clerk from the buyer's P.O. called me yesterday to say the clerk inside the P.O. where I shipped it from in my city entered the weight of the 4 OZ package as 14.50 ounces.

My question is, I would like them to take this hit and not me so if I can get that P.O. to write something on their letterhead accepting responsibility for their error, if eBay dings my account for late delivery, will I be able to scan the letter from the P.O. into my computer and if necessary, the Online Label Record (that shows it was only 4 OZS and not 14.50 OZS) and their receipt that shows the clerk entered the wrong weight, into somewhere so eBay or an eBay employee can see it?

Did the buyer's PO tell you where the package is? Did they say the package is stalled because of the weight discrepancy? It could be in transit to the next location and hasn't picked up a scan.

If your package received a scan within your handling time you won't receive a late shipment defect.

rainbowcolorz · ‎04-03-2018

@n.s.sherlockwrote:
Let me get this straight...
It still shows in transit because it was sitting in the buyer's PO because your PO put the wrong weight on it? Is it still sitting there? What, the buyer's PO won't scan it because they think the weight is wrong?

All POs have scales, couldn't they just weigh it and see that the weight was correct for the postage?

If it shows in transit, then eBay knows that you shipped on time.

No, the tracking info shows it is still IN TRANSIT to the Next Facility - where ever THAT is.

A clerk in my buyer's P.O. called me to say he has not received it YET but when/IF he does, he will hand write a note to my buyer letting her know the P.O. (in my town) made the mistake with the weight.

n.s.sherlock · ‎04-03-2018

How is a mistake in weight related to why it is still in transit?

lovtaco0 · ‎04-03-2018

@rainbowcolorzwrote:
the tracking info shows it is still IN TRANSIT to the Next Facility - where ever THAT is.

That is an automated update, it is not an actual scan. The timestamp of in transit updates will match the last real scan. After 3 in transit updates the automation will cease until the next real scan.

It does not necessarily mean your item is stuck- see my above post.

rainbowcolorz · ‎04-03-2018

@lovtaco0wrote:
@rainbowcolorzwrote:
The other day I mentioned I shipped a buyer her package on 3/27 and as of yesterday (and still today) it shows Still In Transit to Next Facility. I did a case research claim and the clerk from the buyer's P.O. called me yesterday to say the clerk inside the P.O. where I shipped it from in my city entered the weight of the 4 OZ package as 14.50 ounces.

My question is, I would like them to take this hit and not me so if I can get that P.O. to write something on their letterhead accepting responsibility for their error, if eBay dings my account for late delivery, will I be able to scan the letter from the P.O. into my computer and if necessary, the Online Label Record (that shows it was only 4 OZS and not 14.50 OZS) and their receipt that shows the clerk entered the wrong weight, into somewhere so eBay or an eBay employee can see it?
Did the buyer's PO tell you where the package is? Did they say the package is stalled because of the weight discrepancy? It could be in transit to the next location and hasn't picked up a scan.

If your package received a scan within your handling time you won't receive a late shipment defect.

Thanks. The package shows it was scanned the day I mailed it (within my 1-day handling time) and then it went bananas from there. My buyer's P.O. clerk had no idea where the package was as of yesterday. He told me about the weight discrepancy. I had no idea until I looked at my scan receipt. It was shipped on 3/27. Today is 4/3. I'm on my way to that P.O. now to let them know I am very upset.

I opened another research case this morning because when I called the 800 # their computer said MY CASE WAS RESOLVED. Huh? It was NOT resolved!!

Here is what I copied from my eBay sold page tracking info and saved to my computer as of 3/31. I have X'd out some information so as to stay within the Community Rules.

PACKAGE RESEARCH CASE CREATED

Mar-31-18, 13:53 PM,

In Transit to Next Facility

Mar-31-18, 00:00 AM

Arrived at USPS Regional Origin Facility

Mar-30-18, 03:40 AM, DISTRIBUTION CENTER

In Transit to Next Facility

Mar-29-18, 00:00 AM

In Transit to Next Facility

Mar-28-18, 00:00 AM

Departed Post Office

Mar-27-18, 19:03 PM,

USPS in possession of item

Mar-27-18, 10:52 AM,

lovtaco0 · ‎04-03-2018

I don't see anything concerning about that tracking. It received a scan on 3/30 and today is 4/3. If there is no scan in a few days then you can open a lost package report.

n.s.sherlock · ‎04-03-2018

It was Easter weekend, perhaps a few PO employees took off, and the mail progress slowed a bit.

dirk12955 · ‎04-03-2018

@n.s.sherlockwrote:
How is a mistake in weight related to why it is still in transit?

Boy there's aquestion for the ages.

a_c_green · ‎04-03-2018

@rainbowcolorz wrote:
Here is what I copied from my eBay sold page tracking info and saved to my computer as of 3/31. I have X'd out some information so as to stay within the Community Rules.

There is nothing in the tracking info you posted to indicate that there's a problem of any kind. At all. The gap in scans is likely due to the package traveling on a slow truck or similar. It will probably resurface anytime today or tomorrow.

The clerk does not enter a weight manually; they just place it on the scale and scan the barcode. I agree that there's a pretty big discrepancy between the actual weight of four ounces and the on-line reported weight of 14-plus, but no one is going to hold up the package. (If it was significantly overweight, they'll either bill you on-line via their new system, or bill it as Postage Due to the recipient.) One weighing error at Acceptance time is not going to change the actual weight of the package as measured everywhere else, so don't worry about that.

If you want to relieve your own worrying about the package, get a tracking update for your package on the usps.com website, and on its results page there you will find an option for having text or email updates sent to you whenever there's a new scan to report. Note that this will not get your package "unstuck" or un-lost or any such thing like that, but it will get you an immediate notification whenever your package is next seen, which as I said should be any day now. Keep us informed!

kattinsanity · ‎04-03-2018

Today is only the 4th business day since it was shipped. Did you ship over the counter or did you print your own label with 4 ounces as the weight? Maybe the higher weight was correct and you underpaid the postage if you printed your own label?

I ship over the counter and the item is placed on the scale and the scale enters the correct weight and that is the weight that is printed on my label. The clerk physically has nothing to do with entering a weight.

lovtaco0 · ‎04-03-2018

@a_c_greenwrote:
If you want to relieve your own worrying about the package, get a tracking update for your package on the usps.com website, and on its results page there you will find an option for having text or email updates sent to you whenever there's a new scan to report. Note that this will not get your package "unstuck" or un-lost or any such thing like that, but it will get you an immediate notification whenever your package is next seen, which as I said should be any day now.

@a_c_green It is refreshing to see this! I get tired of reading incorrect statements that signing up for tracking updates will get a package moving.

@kattinsanity It's possible the OP's package weight was off, but it's also possible the weight discrepancy is from something else influencing the scale like another package or the clerk's hand resting on the scale. You are correct that the clerk is not manually entering package weight.

@rainbowcolorz I think you are worrying for nothing at this point.

kattinsanity · ‎04-03-2018

I was reading another post the OP posted. In that, the OP printed a label for a 4 oz. package and was told that the actual weight of the package was 14 oz.. The OP also stated the package is delayed and still in her area~~not on the way to the buyer. My guess might be that the OP is going to get it back for insufficient postage? Then it will be a late shipment.

lovtaco0 · ‎04-03-2018

@kattinsanitywrote:
I was reading another post the OP posted. In that, the OP printed a label for a 4 oz. package and was told that the actual weight of the package was 14 oz.. The OP also stated the package is delayed and still in her area~~not on the way to the buyer. My guess might be that the OP is going to get it back for insufficient postage? Then it will be a late shipment.

Well that would be a problem and it would be the fault of the OP not the USPS.