USPS Damage Claim

[jeeperson4wd]

I sold a item on Ebay to a buyer he got the item damaged and he Emailed me photos, I mailed him replacement parts to repair item and now he is happy with the item.

I filed a USPS claims for 50.00 and the USPS said it will be paided going by the photos I sent and other tickets, But what I dont understand who will get the 50.00 the shipper me? or the buyer but again its been repaired with parts that cost me 60.00 and the item cost was 130.00, any help please .

[jeeperson4wd]

For anyone wanting to know this is the deal, when USPS pays a claim its first come first served so basic rule is this, don't waste time as a seller to file first because if you settle up with your buyer he can still get the USPS insurance too if he files first so you as a seller could lose both ways , that is sending money to him using PayPal to fix item and also losing the insurance claims funds because you filed last or forgot trying to make a bidder that you cann't make happy by sennding refunds.

USPS states it will send insurance funds to the address of the first person that files so dont wait.

[tarpedge]

You're going against the advice here on the boards, which is to first make your buyer whole, and then go after the USPS for the insurance.

[badwolf12]

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@tarpedge wrote:

You're going against the advice here on the boards, which is to first make your buyer whole, and then go after the USPS for the insurance.

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That's not how I read it.

In the OP's case instead of refunding, he worked out sending replacement parts to the buyer. He waited until the buyer received the parts and was happy before filing the insurance claim.

Possibly he missed out on the insurance claim if his buyer filed before he did.

I think he's simply saying to file the insurance claim right away. That doesn't mean waiting to make the buyer whole, it just means don't wait to file the claim as he did.

[couldabeenworse]

USPS states it will send insurance funds to the address of the first person that files so dont wait.

That is not quite correct.  From the DMM:

If the mailer and the addressee both claim insurance and cannot agree on which one should receive the payment, any payment due is made to the mailer unless the claim has already been paid to the addressee upon presentation of the original mailing receipt.

You are correct, though, that the seller should not delay filing.

[partial*eclipse]

As noted above, the DMM is quite clear about USPS's decision process when both parties file an insurance claim.

IMHO when the seller gets the buyer's images that prove the damage, that's the time to both refund the buyer (or as in this case provide an alternative remedy) AND also file the insurance claim.