eBay

talulansuri · ‎09-27-2017

Hello,

I'm wondering if anyone would be willing to give me some advice.

I don't often sell, I usually do more purchasing. I've had 100% Positive feedback until a recent sale. So this is the issue:

I recently sold an item. Prior to the Auction Ending date, my Grandmother passed away unexpectedly & I was called out of town for a week. At that point, I didn't even remember I had listed items as don't often sell anything.

6 days after the sale ended, I returned home (5 days from receiving payment on a FREE SHIPPING item). I received a message from buyer "I made payment & have not received any shipping infomaiton".

I responded to buyer with apology & explained 'I was out of town with an unexpected family emergency, before the ending of the auction and that I just returned the evening before and I would be able to send her item out in a few days & would upgrade the 'Free Shipping' to FREE Priority shipping for her.

The buyer had responded she was disappointed because she had "run out of her moisturizer 5 days earlier and if "(she) had known, she would have continued bidding on another auction".

SIDE NOTE: Aparently she was bidding on 2 of the same item from different sellers...when I checked, the only other sale within a week of same product was $12 over my ending auction price).

I again apologized, asking her "please forgive me, if you see my feedback, I have never disappointed a buyer, I appreciated her purchase" and I said I would send out her product and also include some 'extras' for her inconvenience & it would be able to get it shipped in 2 days.

Two days later, I received a notice from eBay that the seller had opened a case against me, requesting a refund. The buyer had NOT contacted me directly to request refund or question shipping status of product. At that point, the buyer had also left negative feedback before I was able to respond to her opening a case against me.

I immediately refunded the sale to the seller, very surprised by this. This plummeted my 100% feedback to 83.3%!!!!! I responded to the negative feedback but your are only allowed 80 characters to explain! Also, when I tried to leave feedback for this buyer, I was unable to leave any feedback for her?!?!

This was so not worth the $34.50 sale (actual cost of item is $70.00 PLUS shipping cost).

Anyone have any advice on how I'm able to try and get this resolved and get my rating back. I reached out to the buyer but no response from her (didn't expect any response). Thank you!

Best,

Denise

castlemagicmemories · ‎10-01-2017

@southernfriedbelle wrote:
@honestabe411 wrote:
That is most definitely earned negative feedback.

eBay is not a playground, it's a platform for businesses.
Agree it's a "platform for business," @honestabe411, but OP is not a fulltime seller, as you are. Not saying what you said is wrong, but she just lost her grandmother. A little kindness and compassion from those of us responding would probably go a long way toward her actually hearing and receiving those responses. JMO

@southernfriedbelle

Sadly some are far less forgiving of other's offenses than others are of theirs.

Hear, hear, Belle. Well said, and spot on.

castlemagicmemories · ‎10-01-2017

@seafordtradingco wrote:
Yeah, that's great that you are like that. But there are a lot of people who aren't. Ebay doesn't care how nice you are. They want the buyers to pay and you to send out the product you described on time. That's it. End of story. I'm sorry you had this happen and my condolences on your gradmothers death.

I'm not the OP, but I understand. Never said OP did not have an obligation, just that people could be a bit more understanding. I'm sure the OP appreciates your condolences.

southernfriedbelle · ‎10-01-2017

@seafordtradingco wrote:
Yeah, that's great that you are like that. But there are a lot of people who aren't. Ebay doesn't care how nice you are. They want the buyers to pay and you to send out the product you described on time. That's it. End of story. I'm sorry you had this happen and my condolences on your gradmothers death.

@seafordtradingco

@castlemagicmemories is not the OP here. Your response is a little confusing, as I believe you meant your condolences to be directed at the OP, @talulansuri.

Belle

divwido · ‎10-01-2017

Sometimes mistakes are made. Live with it, don't try to buy your way back out.

Good Moms let you lick the Beaters.

Great Moms turn them off first.

emerald1830 · ‎10-01-2017

Op is in China..items in Wisconsin..so the OP is drop-shipping from the USA, so why couldn't the OP have just notified the Wisconsin people to just ship? At least I see OP is registered in china..

pioneerroadvintage · ‎10-01-2017

@emerald1830 wrote:
Op is in China..items in Wisconsin..so the OP is drop-shipping from the USA, so why couldn't the OP have just notified the Wisconsin people to just ship? At least I see OP is registered in china..

There is another explination: The OP originally registered their account in China but now live in the US. Ive seen a few accounts like that lately

vintagecraze50 · ‎10-01-2017

While the buyer had the right to leave a negative for the shipping problem, it sure would be nice if people acted in a kind manner to a seller who was involved in an unexpected event that caused the problem. Business is business, I get that, and if I were in that same position all the listings would have come off until I could keep my shipping metric on target. The only thing they can do is ask the buyer for a revision. Perhaps they will oblige.