UNDERSTANDING FEEDBACK SCORES

[bettimoor-0]

I was just curious as to how a seller that has over 20 negative feedbacks in less than a month can still maintain a 86.6 score.

I have 1 negative feedback that is way over 6 months old and my score is only a small notch above this.

[mam98031]

It is simple math.  When you look at someone's FB page, just to the right you will see an icon "i" with a circle around it.  Click on that and you will see the explanation and the math.

For example a seller with 20 negatives and 1,000 FB would be an 80% FB rate.  A seller with 20 FB and 10,000 transaction would have a 98% FB rating.  

You can't just look at the number of negatives, you have to take into consideration the number of FB they have received too.  And in reality those aren't really reflective of what any seller does because it is likely that only about 25% of buyers even leave FB anymore.  

[downunder-61]

98.7 is not a small notch above 86.6 

[soh.maryl]

Actually, 86.6% is a pretty bad rating.  Most of us, I believe, look for a seller rated at at least 98.6%.

[ebeths_eclectic_collectibles]

Any seller with feedback below 90 is not going to be around very long. Your feedback response comments to the negative were really unprofessional  and do you more harm than good. 

[soh.maryl]

Perhaps you addressed your reply to the wrong poster here?  

[12345jamesstamps]

It works on the number of positive feedbacks you receive in a month. The more positive feedbacks you get per month or the 6 months will raise your score. If you receive no positive feedbacks in a month or 6 months your score will drop very low.

You have 98.6 right now. If you got more than 100+ positive feedbacks the last month your score will go up a little bit.

Some sellers can have a lot of negative feedbacks but also a lot of positive feedbacks...its those positive feedbacks that keep their score up.

[ebeths_eclectic_collectibles]

It was in response the to the original poster.

[nobody*s_perfect]

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@12345jamesstamps wrote:

It works on the number of positive feedbacks you receive in a month. The more positive feedbacks you get per month or the 6 months will raise your score....

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Feedback percentage is based on transactions within the past 12 months. If you add more positives than what rolls off, then the neg will have less effect on your percentage. 

[12345jamesstamps]

I kinda disagree...what if those transactions within the past 12 months still had negative feedbacks coming in?

[mam98031]

@12345jamesstamps 

FB ratings are based on the last 12 months.

Have you ever clicked on the little "i" icon with a circle around it?  I follows right behind the FB percentage.  If you click on that you get the definition as well as the math.

[12345jamesstamps]

I got a negative feedback a year ago and the more positive feedbacks(more than 100) that came in my score went up from month to month...it never reached 100 but I saw it raise by a point ever so often. I kinda go by experience.

I understand all the reading material there is here. I am just going from my experience. 

[mam98031 · Accepted solution]

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@12345jamesstamps wrote:

I got a negative feedback a year ago and the more positive feedbacks(more than 100) that came in my score went up from month to month...it never reached 100 but I saw it raise by a point ever so often. I kinda go by experience.

I understand all the reading material there is here. I am just going from my experience. 

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Yes it would do that because the math is negative FB divided by the positive FB.  The previous 12 months in FB is what they use.  Again if you just look at the calculations that Ebay shows everyone on the FB page as I previously explained, you would see this.

Keep in mind it is NOT a calendar year, it is a Fiscal year.  So the year period changes daily.   Every day the oldest day falls off and today is added in.  This is why you see movement.  The more FB you get the more it dilutes any negative you received.  And when your negative ages out, becomes 12 months and a day old, it too drops off.

Here is a copy of what you will see if you click on the "i" icon that follows the FB percentage on anyone's FB page.  This is for a random seller.

• The positive Feedback percentage is calculated based on the total number of positive and negative Feedback ratings for transactions that ended in the last 12 months, excluding repeat Feedback from the same member for purchases done within the same calendar week (eBay time).
• Note: This could mean that the number of ratings used for this calculation is different from the same number shown in the recent ratings table on the left.
• Positives / (Positives + Negatives)
• This member's 12 month Feedback ratings
• Positives: 39 Negatives: 1
• This member's positive Feedback percentage
• 39 / ( 39 + 1 ) = 97.5%

[eburtonlab]

what if those transactions within the past 12 months still had negative feedbacks coming in?

If the ratio of negatives to positives within the last year goes up, the feedback percentage will go down.

If the ratio of negatives to positives within the last year goes down, the feedback percentage will go up.

But the fact remains, that if a seller receives more new positive ratings than are aging off in a given time period, the overall effect of a past negative on the percentage will decrease over time, regardless of any new negatives (which have their own affect on the calculation), just as nobody*s_perfect had indicated.

[soh.maryl]

Then it would have really been a good idea if you would have addressed it to that poster rather than me, right?