Transaction Defect Rate

[lqdtechoutlet]

Last month on my seller dashboard, I had three defect which was just on the line to be top rated. Recently, I received a forth defect (which will be removed due to a system error). However, when I look at the rate, last month the defects were calculated by how many I had (i.e. I couldn't be over three) versus this month where I have to be under .50%. Even if that fourth defect gets removed, I will not be top rated. Is this something that was implemented this month, or something that happens when a seller gets over three defects for their transactions?

[pjcdn2005]

Your status changes if you are over both the number of defects allowed AND the percentage.   So if you are a trs and your defects are more than .5% and you have more than 3 defects, you would lose your trs.  If you go to your dashboard and click on 'all program details' on the right side, you will see that info.

If they remove  one of those defects, you wouldn't be over 3 so are you sure that you are going to lose trs?