eBay

jodieblue57 · ‎12-21-2017

A buyer purchased a coat from me that I had listed as a "no return" . After buying it, then she decides to ask questions about the sizing (which is all given in the listing). I answer all her questions and even tell her that since it is a Friday, if she changes her mind and wants to cancel the transaction, let me know before Monday when I will mail it out. She says go ahead and send it. When she gets it, she opens a return request saying it doesn't fit. Ebay gives me the option to decline the request, which I do and the case is closed. So, then she goes to Paypal and disputes thra purchase saying the item is "not as described". She wants me to refund full purchase including the $22.00 shipping fee plus whatever it costs her to ship it back to me. In 2 days time, they grant her the request. So, I'm not sure that I will even get my $27.50 Ebay fee back. This transaction ends up costing me $44.00 in shipping fees plus the $27.50. When I talked to Paypal about it, they had the nerve to tell me that they strive to protect sellers rights in the same way they protect buyers. You can imagine what I had to say about that! I do believe that this has convinced me that my time has come to part ways with Ebay and Paypal.

emerald40 · ‎12-21-2017

@jodieblue57 wrote:
A buyer purchased a coat from me that I had listed as a "no return" . After buying it, then she decides to ask questions about the sizing (which is all given in the listing). I answer all her questions and even tell her that since it is a Friday, if she changes her mind and wants to cancel the transaction, let me know before Monday when I will mail it out. She says go ahead and send it. When she gets it, she opens a return request saying it doesn't fit. Ebay gives me the option to decline the request, which I do and the case is closed. So, then she goes to Paypal and disputes thra purchase saying the item is "not as described". She wants me to refund full purchase including the $22.00 shipping fee plus whatever it costs her to ship it back to me. In 2 days time, they grant her the request. So, I'm not sure that I will even get my $27.50 Ebay fee back. This transaction ends up costing me $44.00 in shipping fees plus the $27.50. When I talked to Paypal about it, they had the nerve to tell me that they strive to protect sellers rights in the same way they protect buyers. You can imagine what I had to say about that! I do believe that this has convinced me that my time has come to part ways with Ebay and Paypal.

______________________________________________________

On paypal buyer has to pay the shipping fee to return it back to you.

smileytown18 · ‎12-21-2017

PP does not force seller to pay return shipping. And you can call up ebay and have them credit you the fee.
Personally,once a buyer opens case, I almost always let them return (hopefully on their dime). Otherwise you run into bigger problems. And on ebay you can say that since its a "not fit" return, they need to pay return shipping and you don't have to refund original shipping. You know for next time...

oceans2323 · ‎12-21-2017

I would suggest that you not make the buyer mad or be rude to her in anyway, because she can still do more damage and leave you with negative feedback after all that.

jodieblue57 · ‎12-21-2017

@smileytown18 wrote:
PP does not force seller to pay return shipping. And you can call up ebay and have them credit you the fee.
Personally,once a buyer opens case, I almost always let them return (hopefully on their dime). Otherwise you run into bigger problems. And on ebay you can say that since its a "not fit" return, they need to pay return shipping and you don't have to refund original shipping. You know for next time...

Thanks for the info, but, for me......there's not going to be a next time. I am ending my listings and getting out of it by year end. What's funny about all this is that Ebay would not exist if not for the sellers.

jodieblue57 · ‎12-21-2017

@oceans2323 wrote:
I would suggest that you not make the buyer mad or be rude to her in anyway, because she can still do more damage and leave you with negative feedback after all that.

I can't see that it would matter that she leaves me negative feedback since I am ending all my listings and leaving Ebay by year-end.