The buyer received the item and says that he did not - opened the case

[medenica1]

The buyer received the item but does not display this tracking number on Ebay.
When I enter the number in Hungarian Post, where the customer lives, it appears to be shipped.
But the buyer opened the dispute with a request to send the item again because it did not get it.
At my request to close the case because the dress is with her, she silences.
How do I send her a dress when the package does not come back to me because it got the package?
I registered the tracking number, but the funds on the paypal are still in hold.
The buyer does not respond.
What should I do?
Thanks a lot!

[tapi-szem]

It seems like the buyer did not pick up the item from the post office and it is now being returned to you?

[wastingtime101]

The tracking history shows that your buyer refused to collect the package. If the buyer opened an Item Not Received case then call eBay and have them look at the tracking and close the case in your favor. When you receive the item back you can go to the paypal transaction and refund minus shipping and fees if you want to. My guess is the buyer did not want to pay the customs fees.

Since you're in Serbia you may not have access to eBay phone support. You can contact them through FaceBook or Twitter for assistance.

[medenica1]

Suddenly two of the same answers 🙂

[medenica1]

Thanks a lot!

I did not see it.

The buyer wrote to me:

Hello,
I went on the post and they sent back.
Please can you post it again as they came back to you?
I do not know what they did but never happened with me something like this.
Thank you

I replied that I would have the costs when the package arrived and when I sent it again. She's silent.
Then I thought she took the package and told her, and she just kept silent.
From the beginning, there were problems with her.

[medenica1]

She opened the case
May. 31The buyer did not receive the item
Buyer requested The item
Comments Hello, I dont know what happened, the post didnt delivered to me but returned to you. Please send me back. Thanks

And since then, she's silent.

I am surprised.
I will have costs and problems because she will not pay customs?
I'm just sad, I do not like an unfair relationship.

[medenica1]

Thanks a lot for helping me, it means a lot to me.

She refused to receive the item and now searches for it again.

[medenica1]

This is horrible.

She invents and threatens Ebay.

And, ala is 15 days to pick up the package and not.

Now he accuses me and threatens Ebay.

It's not dressed in me.

He will not take responsibility.

Terrible.

[medenica1]

She did not take a dress for 15 days from Post.

He will not bear the costs.

The dress has not come back to me yet.

And she threatens me with Ebay I do not know why?

What should I do?

[comics-scifi-collectibles]

@medenica1. You need to contact customer service 

Contact customer service:
https://www.ebay.com/help/-/-/Contacting_eBay_Customer_Service?id=4379

If you are outside of the US you can call using SKYPE https://www.skype.com/en/ Or google voice https://voice.google.com/about

Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address,phone number, email address, user ID and a brief explanation of your problem.

https://twitter.com/askebay
https://www.facebook.com/eBay/

[medenica1]

Thanks a lot!

I do not know a good English to speak, in Serbian I would not understand, by phone.
I'm going to turn to help with the social network.

Thanks again.

[kaysert]

If the buyer opened a case of 'item not received', reply that she refused to pick up the item from her local customs office. When you receive the item return from customs, you will refund her purchase minus expenses. If she asks eBay to step in before you have received the return, it will probably prevail in your favor.

[medenica1]

Thanks a lot!

Yes, she opened the case - not received item.

She says The buyer sent a message
At 3rd of May I sent you a message that the ebay shows that the item delivered to me so I did not receive it. I asked your help. You can search back what you answered. I just want the dress for what I paid for. You did not offer anything so you go on to say the dress is with me. In two days I will escalate this case to ebay if we can not reach a common goal. Best regards

It's not true that 03.05. she wrote to me.
She wrote on 26.05. and I said she was going to Mail.
I did not know what she knew - that the package was coming back. She asked that once to have the "proof" in the case she wrote in the case she had asked me many times for help with the package.
This is not true.

I asked her why she did not take the dress for 15 days, she does not look at it.

So I'm waiting for the dress to arrive. I do not know why all this, why it's not honest.

Thanks a lot!