Thank you letters to improve feedback?

[scholrep-0]

Hello, fellow Ebay's I just wanted to know do you guys write thank you letters or emails to your customers?

And if you do (if you interested in telling) what phrases do you use or things you mention in your letter?

[mtgraves7984]

I usually ship in double eBay poly mailers. The label goes on the outside mailer. I hand write "Thank You! Enjoy, 

mtgraves" on the inner mailer. That's all I will say and all that I hope for the buyer. Feedback is optional with me.

[chapeau-noir]

I print out the invoice and hand write "thank you" on it - feedback is voluntary and not a lot of people leave it.  If you want to say anything about it - keep it to "I'm a new seller and trying to build up my reputation - feedback would be welcome" or something like that.

eBay sends reminder notices after 30 days (I wish they wouldn't, but it might help in this case).

[dolcetreasures]

No don’t write anything don’t add anything. Just give the buyer what they bought and spend your good wishes on proper packaging. 

[luckythewinner]

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@scholrep-0 wrote:

Hello, fellow Ebay's I just wanted to know do you guys write thank you letters or emails to your customers?

And if you do (if you interested in telling) what phrases do you use or things you mention in your letter?

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If you want to put a note in the package, great.

But as a buyer the last thing I need is a letter or another email.

[vintage-car-magazines]

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@luckythewinner wrote:

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@scholrep-0 wrote:

Hello, fellow Ebay's I just wanted to know do you guys write thank you letters or emails to your customers?

And if you do (if you interested in telling) what phrases do you use or things you mention in your letter?

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If you want to put a note in the package, great.

But as a buyer the last thing I need is a letter or another email.

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^^^^THIS^^^^

Just keep it short......very short. Referring to it as a "letter" makes it sound excruciating. 

[funkyfreshmike.2013]

I include a small "thank you for purchasing" note. I let my quick shipping and good products at good prices do the talking...

[futuremarine2011]

give great service, great prices and be attentive to buyer  during and after transaction then there will be no need for letters. do it enough and your reputation will proceed you

[jayjaspersgarage]

Since the first sale I made ten years ago I have written "Thank you"  on every single packing slip, which I loose wrap around the cardboard protector.

I use minimal tape so that it is easy to access the item once the customer opens the envelope.

I write a thank you note to go with the initial automatic e-mail that ebay sends when we buy the label.

In my feedback, which I give immediately after packing the item, I say something positive about the buyer rather than leave the standard ebay canned responses.  

[fashunu4eeuh]

As a small seller, i have time to write a personal thank you note for each purchase. I include it along with the packing slip in the shipment. I never reference feedback or DSRs in my notes (or listings, for that matter).

The consensus among some savvy sellers is that it is best not to mention feedback to the buyer. As another poster mentioned, it is good to let one’s excellent customer service speak for them. Yes, it can sometimes be hard to build up feedback at first, but with enough sales, it will happen. A little patience helps.

Somewhat off topic but still related—some sellers make long speeches in their listings, asking for feedback, urging buyers to contact them before leaving a poor rating, and more along those lines. I don’t believe this is a good practice, and not just because it is unenforcible and ineffective in limiting bad feedback.

First, it violates eBay’s Feedback Manipulation policy that states references to Feedback in one’s listing are not allowed.* Second, it might send a signal to the buyer that the seller is afraid, wary, and anticipating a poor review. That can plant seeds of doubt in the buyer’s mind. He may wonder why the seller is afraid. Why is he worried about bad feedback? Why does he have a lack of confidence in the buyer, in his item, and in his own customer service skills?

So, i am in the best-not-to-bring-the-subject- of-feedback-up camp. (Below is a link to the Feedback Manipulation policy.)

https://www.ebay.com/help/policies/feedback-policies/feedback-manipulation-policy?id=4231

*Any attempt to manipulate feedback or Detailed Seller Ratings (DSRs) is not allowed. This includes:

• Referencing eBay feedback in a listing title or description”

[silverstatetreasureboxes]

@scholrep-0 

     I personally think that it's very nice of you to want to do that. I always left a nice little thank you card in my package and sometimes gave them the history of an item.

     This world today is so full of mean spirited, hateful people and with all the negativity ebay gets, human kindness goes a long way.

[coastaltechsolution]

I write a thank you on every packing slip and also include a business card 

I do not write emails to customers as by the time they have finished the purchase I'm sure they feel they have received enough emails. 

[ronsam-197]

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@jayjaspersgarage wrote:

Since the first sale I made ten years ago I have written "Thank you"  on every single packing slip, which I loose wrap around the cardboard protector.

I use minimal tape so that it is easy to access the item once the customer opens the envelope.

I write a thank you note to go with the initial automatic e-mail that ebay sends when we buy the label.

In my feedback, which I give immediately after packing the item, I say something positive about the buyer rather than leave the standard ebay canned responses.  

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All the above except for when I leave FB.

[randysauto01]

I go to the dollar store and buy a couple of packages of hard candy's,  on a packing slip holder I simply state that we appreciate their purchase and their support of a small family business.  And put a few hard candy's in with it. I personally don't think it hurts to do something small as a way to remind them that there was human on the other end of the transaction,  not just a photo and a computer generated number.

[jayjaspersgarage]

I guess the point is to not add extra physical thank you "Please give me 5 star feedback" business card sized notes that were so common ten years ago.  I figure using the electronic responses already in place is effective based on the hundreds of e-mail notes I have received over the years thanking me for my product line.