System not letting me issue a refund

[tamaralea]

Message keeps saying, "Try again later or ask us to step in".  Any advice?

[disneyshopper]

Did the buyer file a case in the Resolution Center, or are you trying to file a Cancellation and refund?

[thevintagesilvershop · Accepted solution]

PayPal changed the rules with no announcement. Used to be, if I had a refund, since I never keep a balance in PP, they would issue an echeck from my linked bank account. No more!

You must have $ in you PP account in order to issue a refund from EBay.  Ebay does not help with their nonsensical error message. 

So, put $ in your PP account and issue the refund per normal. 

[tamaralea]

Buyer filed a case and returned.  She was nice enough to pay shipping back, as it was the "wrong size."

After 30 minutes on the phone to eBay and PayPal, I found out it was due to my balance.  PayPal said it takes 3-5 business days to transfer money from my bank.  What??  Finally they agreed to give me a courtesy loan while they wait for the money to come from my bank.  

[thevintagesilvershop]

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@tamaralea wrote:

Buyer filed a case and returned.  She was nice enough to pay shipping back, as it was the "wrong size."

After 30 minutes on the phone to eBay and PayPal, I found out it was due to my balance.  PayPal said it takes 3-5 business days to transfer money from my bank.  What??  Finally they agreed to give me a courtesy loan while they wait for the money to come from my bank.  

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Isn’t it nice they can make a change like this and not tell us?  Especially when we have a deadline to make a refund?  Good for you for forcing them to work with you.