Suggestion on getting out of below standard quagmire?

[timmy66t]

Thanks in advance for any tips or suggestions.

I am a long time Ebay seller, and specialize in high end niche technology products.

I recently fell below standard as a seller, having accured 3 defects from buyers who filed immediate cases over relatively small issues where I simply could not respond fast enough.

Have also accrued a 6.18% late delivery rate, with only 1 seller reported late delivery.

I am attempting to increase the quantity of items I have for sale, and I am generally the lowest priced vendor for any given item, apples to apples.

The issue is that I am really sandboxed by the effects of the below standard rating.  Sales immediately dropped from roughly 50-60K/month to roughly 20K/month.  I believe that may be because all of my listings show up at or near the bottom of Best Match search for a given item query.

Just curious if anyone has any suggestions.  I thought I was gonna get past it by the April evaluation, having listed a ton of stuff below cost just to get more transactions to affect the percentages on my defects, but it does not seem to have had much of an effect.

Thanks

Cory

[partial*eclipse]

The evaluation on the 20th of each month is based on the previous 12 full months.  Any extra sales during April will affect your evaluation numbers for the May 20 evaluation.

[timmy66t]

Thanks, hopefully I did enough!

[timmy66t]

Sorry, just occurred to me. ....If I am still "Projected Below Standard" currently in Seller Dashboard, is that an indication that the increased transactions in April were not enough to get me back above standard?

[knode89]

Yeah.  All you can do is wait now.  I had it happen to me once and on the 20th I was below on the 21st I was above and they wouldnt do a thing about it and just had to wait through an extra month because of it.  Was really annoying but they wont do much to help you.  But yes, if you are still projected below on the 20th you are screwed for another month.

[2014.bolth]

I t will stay until it drops off your record witch is 12months, until it will drop off.

[zinda2010]

I've brought this up many times myself, it's set up so you will never recover, you're limited on how much you can sell and if you had a lot of sales in the past 9 months or lets say you had a few good months of sale 10 or 11 months ago. As time passes those sales will fall off of you total sales for the year which in turn will actually make your score go down even more due to the averages being calculated will now have less sales to work with. So you have less sales since you were restricted and you will never be able to regain the amount of sales you had originally when you were restricted.

Unless you sell worthless junk here that costs a few cents each you will never be able to get out of this, I've been here for the last year, I'm at the point now where I could care less what they do, boot me off and end my misery. It's like they are just toying with sellers and testing to see what are limits are on how much we will take before we leave on our own. This way they can say that we quit and they don't appear to be the bad guy who is squeezing out the little guys (as is the popular opinion). Maybe shareholders are concerned about this type of activity and realized the importance of the unique items offered by those small sellers, while ebay can't understand this they have to come up with new ways to continue with their plans of scraping us off the site and never having to deal with our tiny personal problems that are only important to us.

You are doomed and you just need to accept it and make plans to do something else, there will never be a time that eBay will change their ways, it's inevitable that they will continue till they hit bottom like a junky, never can see their own problem until it's too late and they've burned every bridge.

Once they lose a seller here that seller will then move on and will not likely ever consider returning here unless they feel like getting revenge and ripping someone else off to even their score a bit.

No wonder so many buyers are doing it, so many sellers have left angry and want to be on the other side of the legal eBay fraud platform. Since they know exactly how it works they are the best candidates to take advantage of it.

[slideshopper]

[bubbleman2010]

Used to be you'd get the boot,but starting June 1st you get to stay you'll just be paying 14% FVFs instead of 10%....

[bubbleman2010]

In your dashboard click on the number of transaction that has the defects and then click get full report that will show the item and the date the defect occured and will give you the timeframe when they begin to fall off....

[keithharrierenterprises]

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@timmy66t wrote:

Thanks in advance for any tips or suggestions.

I am a long time Ebay seller, and specialize in high end niche technology products.

I recently fell below standard as a seller, having accured 3 defects from buyers who filed immediate cases over relatively small issues where I simply could not respond fast enough.

Have also accrued a 6.18% late delivery rate, with only 1 seller reported late delivery.

I am attempting to increase the quantity of items I have for sale, and I am generally the lowest priced vendor for any given item, apples to apples.

The issue is that I am really sandboxed by the effects of the below standard rating.  Sales immediately dropped from roughly 50-60K/month to roughly 20K/month.  I believe that may be because all of my listings show up at or near the bottom of Best Match search for a given item query.

Just curious if anyone has any suggestions.  I thought I was gonna get past it by the April evaluation, having listed a ton of stuff below cost just to get more transactions to affect the percentages on my defects, but it does not seem to have had much of an effect.

Thanks

Cory

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i see no negatives on your account .  but on this account you have if you want to save it, here is what you need to do:

find some new stuff to sell that you get from a manufacturer or distributer that you can sell for a very low price. the things need to be things that will move volume quickly and appeal to a very wide range of people. 

sell them, ship same day, get the packages scanned in front of your face and build your positive feedback up real quick

[kattinsanity]

I see you offer 30 day returns and on some items even offer 60 days.  You also usually ship within 2 days.

A few years back I was a TRS and got the 20% discount, etc..  I fell to above average having a few late shipments and had several returns.  I was stupid and fought one buyer remorse return & got a unresolved case defect for it. 

I called ebay about the defect and was told that if I didn't want to accept returns to change to a no returns policy.  Since the 20% discount didn't add up to much for me anyway I decided I could do without it.  I changed to a 3 day handling time and changed to a no returns policy.

In no time at all I was back up to TRS again and had the freedom to ship on day 3 after the sale if I wanted to.  I usually ship same or next day but I had that 3 day window if I needed it without being late in shipping.  The no return policy has saved me several times.

From below standard to TRS is going to take a lot of work on your part & you probably don't have a lot of time.  You may be able to save yourself by changing your return policy and extending your handling time.  There are absolutely no perks in this for you by having a 30 or a 60 day return policy.  Since you have a 2 day handling time you may as well have a 3-4 day handling time instead.  You have nothing to lose by changing your policies and it may be the only thing that will help save you.

[747cable]

Hard to believe you are below standard with your beautiful feedback.  The shipping on time metric is for a rolling 90 days, so you should be able to get that up quickly.  As another poster said, stand in line at the PO if you have to for a scan.  Best!

[747cable]

I am a ooak seller, and have lots of inventory with 0 cost.  Could you list say 50 items, so you would show up in search at the top under "Cost plus shipping lowest price,"  without a big financial hit?  This is what I would do.

Also, have to add, I think you can get above standard again.  Best!

[garymi6]

So, when does ebay just boot people? Seems like its changed from last year. How many months can you be below standard before getting the boot? I thought it used to be if you were below standard by the next evaluation you were gone? Also, didnt they used to boot some people immediately when they feel below standard? This is one policy section I dont know enough about.