03-02-2021 09:22 PM - edited 03-02-2021 09:23 PM
I sold a Filipino (chocolate covered cookie) a few weeks back. I had no idea anything was wrong until the package came back yesterday. It was returned "no such address". I looked at the tracking and this package took a wild ride. Check it out...
03-02-2021 09:27 PM - edited 03-02-2021 09:29 PM
...or you can give it to me and I can eat it...LOL!!! Nah Nah Nah...only joking...
I think your idea is spot on...if she wants the item, she obviously has to pay for shipping again but I would send her a new box and eat the old one...literally. 😁
Did your item come back with mileage rewards? Given all of the traveling it did it should have...
03-02-2021 09:30 PM
@inhawaii Because it's something edible I wouldn't bother to resend the same one, but that's me. It would depend on my actual cost for the item as to how much I would refund since the address issue is the buyer's fault. If my cost was minimal I would send a replacement cookie providing buyer will pay for new shipment. Best of luck to you....
03-02-2021 10:26 PM
From your post, it appears that the buyer has not communicated with you. I'm surprised that they didn't say anything seeing that it took 8 days without notification from HI to get to NE. Most buyers may have submitted an INR, or at least contact the buyer when they see no tracking movement for 2 days.
As for the item, does the wrapper has a "freshness" date, or "best if eaten by" date? From what I see in your posting, you indicate they are fresh from Europe, but honestly, how "fresh" are they? I understand your concerns about temperature and all that, but lest be honest, they certainly where in a cargo hold from Europe, as well as HI temperature. I don't think it is spoiled and its still eatable, but i leave that at your discretion.
If buyer comes back, you should certainly ask for shipping again, seeing it was not your fault that the item was undeliverable. You can google the address and see what it comes up, at least that will give you an idea if something is odd. Mahalo.
03-02-2021 10:37 PM
...your buyer gave you a wrong address...
...send him/her a copy of this mailing history records...save it for your own file just in case...you are well-protected for any claims as item not received...this had happened to me couple times before...
...I don't think you have to refund any money...unless you run your business with emotion, not logic...
03-02-2021 11:18 PM
The story gets more interesting. I just googled the address. It's a valid address! There is a purchase history and even a picture of the house. This is starting to look like this was a USPS screw up.
Which makes me think, if/when the buyer inquires about her item and asks me to ship it back to the SAME address. Who picks up the tab for re-shipping? Ebay wont pay. The USPS wont pay. The buyer wont pay. Guess who's going to end up paying? 😉
03-02-2021 11:31 PM
@inhawaii You did your part, you did nothing wrong here. Technically you are clear and don't have to refund because the issue was with address, per the scanning from USPS. Buyer can pursue a refund via eBay if they choose. Personally I believe you are doing the correct thing by wanting to refund your buyer, and that's before you checked the address.
Part of it is good customer service, part of it is making a new customer happy so they will hopefully return, and part of it is creating good karma for yourself. I would reach out to the buyer as the item was returned already. I would explain about the address issue per USPS and offer to refund minus the fees. That's just me.
If buyer still wanted the cookie, I would relist it and ask them to purchase again after refunding for the first. I would want a new and clear transaction for another cookie. If buyer didn't want to pay shipping a second time, I would politely decline a new sale, but still refund original minus fees. Just giving you another opinion....
03-02-2021 11:44 PM - edited 03-02-2021 11:44 PM
@lamber9347 comments are spot on. Wait for refund request and deduct s/h, if interested, new transaction. As for buyer, their complaint is with the post office. If you do indeed need to send again, I will go directly to the post office with a google print out indicating the address is a valid one, it will be on them that they couldn't deliver, and they shouldn't charge you extra postage. This one is interesting.
03-02-2021 11:59 PM
...my final answer is...the buyer...
...furthermore, the buyer needs to see her local Post Office Postmaster to file complaint against the mail carrier by using this history shipping records as proof of neglect in service...
...so many high seniority postal workers have been retired recently due to the virus and the impact of massive packages forced the USPS hiring new workers without proper training to refill the gap...that leads to so much negative or poor performance...
03-03-2021 03:27 AM
If you take the package to the post office and show them the address is good they WILL reship at no cost to you.
03-03-2021 03:47 AM
@frodobagginskennedy wrote:If you take the package to the post office and show them the address is good they WILL reship at no cost to you.
I'll bet you $5 the answer is NO.
03-03-2021 03:52 AM
It may all be up to the PO. I have had this situation and they reshipped at no cost to me.
03-03-2021 06:02 AM
...the problem is not from the sender's end but another (the buyer's PO)...
03-03-2021 09:07 AM
should not matter whose end the issue is on the USPS made a mistake and they should take care of the customer. stop laughing.