Strange buyer feedback on sold item

[lightlily_arts]

I sold a pound of Assorted Colored Mosaic Scrap Stained Glass and Tiles.  These are leftover pieces  of glass and tiles used for stained glass mosaics.  Although the buyer left me positive feedback  she stated "Although I purchased broken glass pieces, the package wasn't very well packed."

My glass pieces were contained in a Ziplock baggie that was placed in a standard cardboard shipping box which was shipped in a Priority Mail padded envelope.   They never contacted me and frankly I'm really puzzled what more they could expect anyone else to do?  This is a picture of the glass pieces.

[terrycece62]

It could b buyer felt that your packaging would cause further breakage hard 2 tell
Maybe Afraid they'd end up with crushed glass instead of pieces but they gave positive feedback. they did leave a statement that is negative u may be able get it removed worth a try
Some people r hard 2 please

[paradiso*bella*a*venire]

The buyer bought broken pieces of glass and tile and they commented on, basically, the lack of adequate packing material?  Pardon me, but does anyone else feel this to be oxymoronic?  Buyer left positive feedback...I wouldnt spend another second worrying about it.  Be confident in yourself and let this one roll off your back like water off a ducks back  :)~ 

[chapeau-noir]

If I came across that in someone's feedback I'd start laughing.  It just sounds so odd.  If you're confident in your packing methods, don't worry about it. 

[femmefan1946]

The only way I can think of to keep bits of glass like that from moving during transit would be to vacuum seal them into a bag.

The FB was positive and will drop off your page fairly soon. Not many buyers actually read FB if it is 100% positive anyway (or even 95% if these Boards are any indication).

[myboardid]

I would have wrapped the ziplock bag in bubble wrap so that it was tight in the shipping box and couldn't shift around. I can't think of anything else you could have done. Some people have to criticize everything.

[chapeau-noir]

SNAD!!!  My broken glass is broken.  😡

[paradiso*bella*a*venire]

BAHAHAHAHAHAHAHA     oh me......

[a_c_green]

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@myboardid wrote:
I would have wrapped the ziplock bag in bubble wrap so that it was tight in the shipping box and couldn't shift around. I can't think of anything else you could have done. Some people have to criticize everything.

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I think that was the buyer's point; yes. Although the pieces were indeed broken glass, packing them loose would allow them to scrape around and mark up the finish on each. When you set them into a mosaic, you want the pieces to have a nice smooth finish surface on top, without scrapes and scuffs. Those with pigment on the bottom side shouldn't have scratches through the color.

[bar-29368]

True. I was thinking of not wanting nicks and chips and scratches on the surfaces.

I would have put them in a ziplock vacupack and sucked all the air out of it so the pieces couldn't move around then wrapped the baggie in bubble as well.