I have a buyer who complained that the item he received was lighter shade as listed. I asked him for a photo thinking if his complaint was valid I would just send a replacement. Shade is tricky because one man’s light is another man’s dark. It’s likely if I just sent a replacement without a photo it might be exactly the same as the original which the buyer still believes to be light.
Anyway, the photo I receive is laughable. A super blurry photo of the item in a dark room. I can barely make out the item. He comments “it’s actually lighter than it shows in my photo”. I reply that I need a clearer photo to bring up with my supplier in order to be able to send a replacement. Otherwise I’d need him to return the item back. I sent this message in the middle of the night.
The next afternoon I get his reply and his tone changes. He says he doesn’t have time for this (censored). “Stop bothering me when I’m at work! I’m too busy to deal with you right now.” (Does he really think these messages are real time?) He says he doesn’t want a replacement but a full refund.
I restated for him to return the item. But he replied he can’t as he threw it away right when he opened the package because he was so peeved. And said if I want it back I’m too late. I find out thru feedback that he’s done this to other sellers too… demanding a refund without returning the item back. I wonder if a payment dispute is in my future.
I just feel bad that I forced him to open his eBay messages while he was busy at work making me bother him during work hours… whatever time of day that might be.
