@frostychick wrote:
Hi there. So last week I listed two different vintage computers for auction. I’m selling them on behalf of someone who has recently died. I took lots of photos, listed both and both sold on Friday. One auction was listed as a bundle with keyboard, mouse and power lead, the other as a tower. I contacted the winning bidder (female name) of the tower on Friday evening to tell them I’d be in most of the day if they wanted to collect it. I eventually heard back from the female on Saturday afternoon saying that her husband had accidentally bid on the wrong item so could I cancel the bid and give the item to the next highest bidder. I just replied saying that she would have to cancel it. I heard back from her then saying that as she’d won the auction, she would buy it and collect that evening. Anyway, that went according to plan, she came, collected the tower and I even asked her if she wanted a power lead for it which I gave her. Fast forward to this morning and I’ve had a message from her husband asking where the keyboard and clear power lead are from the photos. I checked the auction photos and sure enough buried from photos 8 to 11 are pictures of a keyboard and power cable that belong to the other computer that I sold! I did not mention them at all in the title of the auction or description of the item. It was a total accident that I added the photos to the listing when I was creating multiple listings last week. The man has asked if his wife can come and collect the keyboard and power cable as per the pictures but I have actually sold the other computer that they belong with. That item was sold as a bundle and clearly listed as such with the keyboard and power lead mentioned in the title and the description. I’m just not sure where I stand because I described the item exactly how I handed it over but accidentally put extra pictures on from another auction. I’d love some advice about what to do. I’ve explained what happened and offered to take the tower back if he doesn’t want it anymore and am awaiting a reply. Am I in the wrong and can he legitimately give me negative feedback? Just as another interesting aside, he knew I was selling the other computer too as initially he was the highest bidder on both items! So bearing that in mind, surely he’ll have seen both sets of photos! Him trying to wriggle out of the auction for just the tower after it ended makes me think that he was annoyed to have lost out on the other item and/or he knew that I’d accidentally put the same photos of the keyboard and cable on both items and was always going to try it on!
@frostychick
FYI - Buyers CANNOT cancel an order except within the first hour after purchase. At any time after that they must ask the seller to cancel.
As far as the missing items, you made a mistake, do not try and turn it into the buyers fault!
Paranoia strikes deep
Into your life it will creep
